Hannah Schikkerling
Kemnay,Aberdeenshire
Summary
Highly motivated recent university graduate with a strong foundation in History & International Relations, soon to be continued into Criminology & Criminal Psychology. Currently serving as an Assistant Manager, I have honed my leadership and organisational skills in a dynamic and fast-paced environment. Aspiring to contribute my dedication and analytical abilities to a challenging role within the civil service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Manager
British Heart Foundation
Aberdeen, Aberdeenshire
2023.10 - Current
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Trained staff on best practices to achieve optimal productivity.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling, volunteer guidance and assisting customers.
- Recruited, interviewed and trained high-performing volunteers, developing passionate, dedicated teams.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
Lead Sales Assistant
British Heart Foundation
Aberdeen, Aberdeenshire
2020.11 - 2023.10
- Oversee day-to-day operations, ensuring compliance with organizational policies and procedures, with a large focus on health & safety procedures
- Fostered positive relationships with customers to enhance loyalty and retention.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Implement efficient stock management and merchandising strategies to optimize sales
- Champion exceptional customer service standards, ensuring customer satisfaction
- Address customer queries and concerns, resolving issues promptly and professionally
- Contribute to the development and execution of sales strategies to achieve revenue targets
- Analyze sales data to identify trends and opportunities for improvement
- Organise training for team members, focusing on product knowledge and customer service skills
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
Au Pair
Julie Thompson
Glasgow
2020.01 - 2020.05
- Organise and plan age-appropriate lessons involving reading, craftsand outdoor activities, acting as a homeschool educator in the
- COVID-19 period
- Maintain, organise and clean children's areas
- Support household operations by washing and putting up laundry,cooking meals and performing light cleaning
- Secure indoor and outdoor premises to protect children under care
- Encourage positive behaviours, including patience with teachers andfellow kids
- Communicate with parents about daily activities, behaviouralprogressions and upcoming events.
Private Tutor
The Turning Point
Johannesburg
2019.07 - 2019.12
- Assist students between the ages of 9 and 13 with homework andexamination preparation in multiple subjects
- Prepare students for examinations and assessments through repetitionand personalised learning plans, promoting confidence and skill
- Assess students' work, offering constructive criticism andencouragement to promote increased learning opportunities
- Utilised technology in tutoring sessions to diversify and enhancelearning
- Answer communications to provide quick assistance.
Education
Master of Science - Criminology & Criminal Psychology
University of Essex Online
2024.04 -
MA - History & International Relations
University of Aberdeen
Aberdeen 2020.09 - 2023.06
Bachelor's Degree - Social Sciences
Monash University
Johannesburg, South Africa 2019.02 - 2019.12
Skills
- Orienting & Training
- Detail-oriented
- Adaptability & Continuous Learning
- Analytical & Problem Solving
- Communication & Interpersonal Skills
- Google Workspace
- Microsoft Suite
Languages
English
Native
Afrikaans
Native
French
Elementary
Arabic
Beginner
Timeline
Master of Science - Criminology & Criminal Psychology
University of Essex Online
2024.04 -
Assistant Manager
British Heart Foundation
2023.10 - Current
Lead Sales Assistant
British Heart Foundation
2020.11 - 2023.10
MA - History & International Relations
University of Aberdeen
2020.09 - 2023.06
Au Pair
Julie Thompson
2020.01 - 2020.05
Private Tutor
The Turning Point
2019.07 - 2019.12
Bachelor's Degree - Social Sciences
Monash University
2019.02 - 2019.12