Summary
Overview
Work history
Education
Skills
Timeline
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Hannah Reeves

Hannah Reeves

Kingskerswell

Summary

Results-driven professional with over 6 years of experience in retail management, now specialising in learning & development. Proven ability to lead high-performing teams, enhance employee performance and deliver strategic training programmes. Skilled in supporting organisational change, driving engagement, and aligning people strategies with business objectives. Passionate about fostering inclusive, high-performing work environments where individuals and teams thrive.

Overview

8
8
years of professional experience

Work history

People Team Manager

Marks & Spencer
Exeter, Devon
04.2025 - Current
  • Co-ordinate all Team Manager moves across the region, ensuring a robust succession plan is in place across stores.
  • Support Store teams to deliver people processes to a high standard e.g. disciplinary & grievance, performance management and absence.
  • Work with the Academy Learning Partner to identify newly appointed Team Manager's and provide follow up coaching to ensure success in role.

Academy Team Manager

Marks & Spencer
Exeter, Devon
09.2023 - Current
  • Lead the My Welcome process at all levels across the region, supporting the learning hubs and ensuring a personalised approach to management learning plans.
  • Line manage and coach Academy Customer Assistants ensuring a clear talent and development plan is in place.
  • In partnership with the Academy Learning Partner, manage learner capacity, facilities and resources associated with the Academy to ensure a remarkable experience for all learners.
  • Co-ordinate all transformation project learning and technical training activity across the region, as well as facilitating.

Team Manager

Marks & Spencer
Torbay, Devon
09.2019 - 09.2023
  • Lead by coaching and developing people to be their best, recognising and celebrating improvement.
  • Empower teams to be themselves and own the part they play in caring about customers, standards and an efficient operation.
  • Drive sales and contribution through consistent delivery of the inputs driving our goals.
  • Following clear framework to plan and execute all daily, weekly, monthly, quarterly activity. Ensuring accurate scheduling so everything is delivered right first time.
  • Worked across Foods, Clothing & Home, Operations, Admin and Hospitality.

Team Support Manager

Marks & Spencer
Torbay, Devon
03.2017 - 09.2019
  • Train where required customer assistants to deliver relevant operational tasks across the store.
  • Lead the fill operation ensuring all processes are completed in line with Standard Operating Procedures.
  • Great salesfloor standards including launch / campaign execution.
  • Supports customer brand perception by delivering a clean and clutter free sales floor environment during fill operation and post fill.

Education

Diploma of Higher Education - BTEC Level 3 Business Studies

St Cuthbert Mayne School
Torquay

A-Levels - Sociology

St Cuthbert Mayne School
Torquay

GCSEs -

St Cuthbert Mayne School
Torquay

Skills

  • Excellent time management, planning and organisational skills
  • Exceptional communicator
  • Performance management
  • Coaching and mentoring
  • Recruitment
  • Learning and development

Timeline

People Team Manager

Marks & Spencer
04.2025 - Current

Academy Team Manager

Marks & Spencer
09.2023 - Current

Team Manager

Marks & Spencer
09.2019 - 09.2023

Team Support Manager

Marks & Spencer
03.2017 - 09.2019

Diploma of Higher Education - BTEC Level 3 Business Studies

St Cuthbert Mayne School

A-Levels - Sociology

St Cuthbert Mayne School

GCSEs -

St Cuthbert Mayne School

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Hannah Reeves