Charlotte Hodson

As a key member of the internal HR team, I provide day-to-day administrative support across the full employee lifecycle, ensuring a smooth and efficient HR operation. My main responsibilities include:

• Maintaining accurate and up-to-date employee records and databases
• Assisting with recruitment by corresponding with candidates, conducting initial screenings and scheduling further interviews
• Preparing offer letters, employment contracts and onboarding documentation
• Supporting the monthly payroll process by providing accurate employee data to providers
• Monitoring and managing the HR inbox, triaging and resolving a wide range of employee queries
• Assisting with the creation and review of policies and compliance procedures
• Contributing to ad hoc HR projects aimed at improving our processes and the employee experience
• Supporting employee engagement, wellbeing, benefits and recognition initiatives
• Assisting with offboarding processes to ensure professional and compliant exits
• Supporting our team of HR consultants with client work, including by taking accurate meeting notes in investigation and grievance meetings.

• Delivering friendly and efficient customer service.
• Working as part of and managing a team in a fast-paced environment.
• Dealing with any customer complaints and finding suitable solutions.
• Performing risk assessments and security checks to comply with health and safety policies.
• Complete ongoing training as and when it is needed to ensure I am knowledgeable in all necessary areas and can effectively coach others.
• Completing office administration tasks
• Reconciled cash drawers and prepared bank deposits.
• Led by example and demonstrated company best practices.

Having originally joined JD Wetherspoon for a part time position whilst completing my studies, I then had two promotions and became part of the management team as a Bar Shift Leader. Furthermore, I was appointed the role of 'Trusted Responsible Person' within the pub, meaning I could confidentially assist employees with any complaints they may have if they didn't feel comfortable using the company's other available channels.

• Carrying out a variety of administration tasks for both our 50-strong team and clients.
• Greeting all visitors in a warm and professional manner.
• Managing multiple, concurrent tasks and prioritising by level of urgency to make best use of time and resources.
• Answering calls and emails in a professional manner.
• Organising various events for both the team and clients.
• Assisting in the management of multiple calendars.
• Adhering to GDPR regulations.
• Assisting in creating marketing materials that are aligned with the company's branding and ethos.

My time with Creaseys allowed me to utilise my extensive customer service experience and additionally, develop a breadth of new skills through working in a diverse professional environment. Furthermore, the acquisition of Creaseys Group in October 2023 was a challenging yet rewarding experience as I learnt my way around new systems and adapted to working within a larger organisation with multiple locations, all whilst ensuring I maintained the delivery of an exceptional service to the team and our clients.