Hannah Rawson

B&M Retail

Sheffield,South Yorkshire

Certification

years of professional experience

Results-driven Customer Service Professional experienced in managing customer relationships, transaction processing, and data input. Delivered organisational success through strategic planning, effective communication, and time management. Focused on enhancing customer experiences and fostering positive relationships in both administrative and retail settings.

Work history

Customer service cashier

4 Years 2 Months

B&M Retail | Sheffield, South Yorkshire | 2022.09 - Current

Resolved customer complaints effectively, enhancing customer satisfaction and loyalty.
Processed large cash amounts safely and produced accurate financial reporting.
Restocked cashier supplies to ensure availability during peak hours, supporting seamless transactions.
Stocked shelves while maintaining store cleanliness and orderly layout.
Developed adaptability skills across roles, boosting confidence and versatility in a dynamic work environment.

Customer service administrator

1 Year

Loro Crisp | Sheffield, South Yorkshire | 2021.08 - 2022.08

Resolved complex customer queries, enhancing overall service experience.
Guided customers in product selection to facilitate informed decisions.
Built consistent customer relationships to strengthen retention and loyalty over time.
Processed orders accurately while meeting deadlines to maintain satisfaction rates.
Streamlined administrative tasks, minimising repeated work and increasing productivity.
Documented every customer interaction for later reference and trend analysis.
Complied with GDPR and used CRM systems to manage records.

Nursery apprentice

2 Months

Bright Horizons | Sheffield, South Yorkshire | 2019.08 - 2019.10

Assisted with educational activities to enhance children's cognitive skills through interactive learning.
Implemented culturally-aware practices to promote diversity and inclusion within nursery setting.
Engaged with parents during pick-up and drop-off, strengthening communication and building trust.
Participated in team meetings, contributing ideas for continual improvement of nursery operations.
Ensured a safe environment for children with vigilant supervision.