Hannah Needham-Davies
Manchester,UK
Summary
Dedicated security and customer service professional with proven organizational skills. Consistently meets company objectives through effective planning and prioritization. Demonstrates a strong commitment to maintaining safety and enhancing customer satisfaction.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Security Supervisor
APL security LTD
Manchester, Greater Manchester
2025.07 - 2026.01
- I am a security supervisor for APL security, managing my own team of security officers to run a store within The Trafford centre.
- As a Security Supervisor, I oversee daily security operations to ensure the safety of personnel, assets, and property. I lead a team of security officers, provide training and guidance, and coordinate security procedures to maintain a secure and compliant environment. My role requires strong leadership, decision-making under pressure, and the ability to enforce policies while promoting a culture of safety and vigilance.
Security officer/ Customer Assistant
Group Employment Services Limited
Trafford Park, Trafford
2023.06 - 2025.04
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Assisted customers with product selection to ensure satisfaction.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Kept first aid kits well-stocked and ready for immediate use in emergencies.
Security Officer
The Trafford centre
Manchester
2021.10 - 2023.06
- I Worked as a Security Officer at the Trafford Centre, owned and managed by Savills, in a fast-paced, high-footfall environment requiring strong communication skills, situational awareness, and a hands-on approach to problem solving.
- Responsible for maintaining the safety and security of the public, retailers, and colleagues, dealing daily with incidents such as theft, anti-social behaviour, and aggressive individuals. Each shift presented new challenges, requiring adaptability, sound judgement, and professionalism under pressure.
- Fully First Aid trained (3-day certified course) with extensive experience responding to both life-threatening and minor medical incidents. This included attending cardiac arrests, heart attacks, strokes, and serious head injuries, as well as managing routine incidents such as slips, trips and falls, fainting due to heat or low blood sugar, and open wounds.
- Regularly managed confrontational situations, prioritising verbal communication, conflict management techniques, and de-escalation strategies. Where necessary, followed approved hands-on protocols to safely resolve incidents and prevent harm to others.
- A confident and proactive security professional, willing to take responsibility and go the extra mile to protect colleagues and members of the public. Comfortable dealing with anti-social behaviour, aggressive individuals, and high-pressure first aid situations while maintaining a calm and professional approach.
Customer Service Assistant – Food Court
Trafford Centre
Manchester
2019.10 - 2021.10
- Employed on a contract basis to deliver high-quality customer service within the Trafford Centre food court.
- Responsible for maintaining high standards of cleanliness and hygiene, including cleaning seating areas, floors, tables, and waste disposal, in line with health and safety regulations.
- Ensured the food court remained a clean, safe, and welcoming environment for customers at all times.
- Provided assistance to customers, handled enquiries, and dealt with complaints professionally, resolving issues efficiently and escalating where necessary.
Education
Diploma of higher education - Childcare and Education level 3
The Manchester college
Manchester 2020.09 - 2021.06
Diploma of Higher Education - Childcare level 1&2
Tameside College
2018.09 - 2020.09
GCSEs - GCSE
St Philip Howard Catholic Voluntary Academy
Glossop, Derbyshire 2013.09 - 2018.09
Skills
- Security trained
- Customer Service
- Able to accept and act upon feedback
- Physically fit
- Confident person
- Able to meet targets
- Work quickly and reliable
- Teamwork
- Supervising experience
- Emergency First Aid
Certification
- SIA door supervisor April 2025 to April 2028
- SIA Door Supervisor Licence April 2022 to April 2025
- Fist Aid trained
Additional information
Cover Letter
Dear whom this may concern
Firstly, I would like to thank you for taking time to read my CV.
I am writing to enquire if you have any vacancies in your company.
I have a fully detailed CV with all the things you need to know.
I am a conscientious person who works hard and pays attention to detail.
I am flexible, quick to pick up new skills and eager to learn from others.
I also have lots of idea's and enthusiasm.
It would be such a great opportunity for me to work for you and your company as it will be a sense of independence on my behalf.
I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience.
In case you do not have any suitable openings at the moment, I would be very grateful if you would keep hold of my CV on file for any future possibilities.
Thank you again for taking your time to consider this application and I look forward hearing from you in the near future.
With kindest Regards
Hannah Needham-Davies
Timeline
Security Supervisor
APL security LTD
2025.07 - 2026.01
Security officer/ Customer Assistant
Group Employment Services Limited
2023.06 - 2025.04
Security Officer
The Trafford centre
2021.10 - 2023.06
Diploma of higher education - Childcare and Education level 3
The Manchester college
2020.09 - 2021.06
Customer Service Assistant – Food Court
Trafford Centre
2019.10 - 2021.10
Diploma of Higher Education - Childcare level 1&2
Tameside College
2018.09 - 2020.09
GCSEs - GCSE
St Philip Howard Catholic Voluntary Academy
2013.09 - 2018.09