Hayley Barham
Sunbury-on-Thames,Surrey
Summary
Hard working and loyal employee with 24 years of expertise in air exports, including 2.5 years as Export Supervisor. Good at multitasking and task prioritisation. Demonstrates exceptional written and verbal communication skills, ensuring effective customer service. Good at information gathering, organising, and document management. Computer literate in Microsoft Office and Multifreight. Experience with all types of shipments including letter of credits, export licences, consolidations, known and unknown cargo, over dimensional cargo, Class 1 explosives, general DG, batteries, and dry ice.
Able to complete post flights, certified AWB's, manifests, invoices, security certificates, pre alerts.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work history
Export Supervisor
TransGlobal Freight Management Limited
Sunbury-on-Thames, Surrey
07.2001 - Current
- Supervise and direct a team of three staff members while supporting other export operations staff.
- Increase customer satisfaction through prompt resolution of shipment-related queries and issues.
- Manage all aspects of air export shipping, meeting the compliance standards of HM Customs and Border Force, the Civil Aviation Authority, IATA dangerous goods, and security screening.
- Build strong relationships with transport companies and airlines, achieving better rates.
- Oversee two busy email accounts, distributing tasks among team members efficiently.
- Achieve smoother operations with meticulous preparation of all necessary documentation with attention to detail.
- Manage interaction with customs officials to ensure full compliance with regulatory requirements.
- Excellent communication with overseas partners offering timely updates on shipping details and timelines.
- Trace delayed or lost shipments to establish next course of action.
Education
A-Levels - Art
Feltham Community College
Feltham, Hounslow 09.1999 - 06.2001
GCSEs -
Feltham Community College
Feltham, Hounslow 09.1997 - 06.1999
Skills
- Task prioritisation and multitasking
- Able to work independently or as part of a team
- Excellent written and verbal communication
- Customer service expertise
- Computer literate, experience with Multifreight and Microsoft Office
- Previous IATA Dangerous goods training
- Customs entries (experience of export licences, IPR)
- Security trained
- Experience in air pricing, quotes and invoicing
- Supervisory experience (25 years)
- Experience in handling shipments from start to finish
References
References available upon request.
Timeline
Export Supervisor
TransGlobal Freight Management Limited
07.2001 - Current
A-Levels - Art
Feltham Community College
09.1999 - 06.2001
GCSEs -
Feltham Community College
09.1997 - 06.1999
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