Hannah Meadows

Motivational Head of Department for a British National Treasure which turned 90 this year. Responsible for over 1700 units of accommodation while running at an occupancy volume of up to 7,000 guests during peak breaks.

• Initiated pragmatic measures to ensure financial stability of the department while contributing to our 'cost conscious' commitment.
• Created a positive work environment by implementing employee engagement and reward initiatives, promoting a much healthier culture within the department. Focus on equipping staff to independently meet customer needs by empowering. Responsible for the department’s 300-strong team.
• Developed strategic plans to meet business objectives efficiently.
• Formulated budget plans, ensuring optimal resource allocation and control. Responsibility for the largest payroll budget on resort, over 7,000 hour per week across Accommodation, Stores, Productivity, Guest Services and Resort Cleaning.
• Managed cross-department projects for better organisational and operational effectiveness in addition to guest benefit.
• Led recruitment drives to hire quality professionals for department growth and success.
• Built strong relationships with key stakeholders to enhance business operations while streamlining workflows to increase operational efficiencies.
• Coordinated inter-departmental meetings, encouraging open communication while promoting a problem-solving approach via collaboration and hosting listening groups with colleagues.
• Spearheaded change management, leading to increased adaptability amongst staff.
• Created daily priorities for leaders, communicated goals and focus, motivating and inspiring teams to achieve these.
• Reduced waste and pursued revenue development strategies to keep department aligned with cost control.
• Maintained smooth-running business operations by delegating priorities in line with team capability.
• Oversight of facility maintenance, allocating required resource to meet standards.

• Approachable Operational Manager for reputable holiday village, having responsibility for a 400 acre site, over 900 lodges hosting regularly in excess of 4,000 guests.
• Harnessing excellent working relations between multiple departments including leisure, food and beverage, retail units, security teams, guest services, technical support and ground services staff to enable the smooth-running of daily business operations.
• Identifying issues; delegating to staff based on abilities.
• Monitored numerous areas of health and safety for compliance through robust & regular audit process.
• Handled negotiations with external vendors and contractors to meet business needs ensuring compliance with required guidance and DOPs.
• Oversight of accommodation standards and main building facility maintenance - allocating resources to meet expectations.
• Led overall direction, coordination and evaluation of sensitive operational issues and departmental functions.
• Reduced costs, achieved revenue targets & improved operations by analysing processes and ensuring customer feedback is addressed in a timely way.
• Exceptional guest care skills; addressing escalated dissatisfaction swiftly to ensure high standards maintained whilst being mindful of brand reputation - reasonable and strategic decision making.
• Aided village directors by recommending corrective actions & improvements to operations aligning with business priorities.
• Coached team leaders to meet performance targets and deliver operational excellence through constructive feedback and collaborative solutions.
• Promoted daily priorities to guide village operations and activities through simple & effective communication.
• Strategically managed staff, maintaining high-performing business operations.

• Responsible for the efficiency and productivity of a large team of uniformed Police Officers daily across multiple sites.
• A frontline leader with a pivotal role in ensuring excellent quality services are delivered through times of constant change enabling the public receive the best service possible.
• Successfully coordinated various emergency situations, often being the final decision maker with substantial responsibility.
• Aided complex investigations and casefiles through strategic assessment pertaining to available evidence; maintaining accurate manual and computerised records throughout.
• Controlled front-line response and investigations through correct resource allocation, attentive supervision and balanced dynamic risk management.
• Monitored Police Officers for health, wellbeing and welfare concerns. Intervened accordingly to address potential medical concerns, providing relevant, caring and ongoing support specific to the individual.
• Responded to major incidents, coordinating multiple partner agencies robustly ensuring resources achieve a swift conclusion.
• Motivated & encouraged team members to enable effective front-line policing service.
• Attentiveness to Police Officer development; nurturing, explaining and coaching employees according to their own needs to best equip them to independently handle situations.
• Identified poor behaviour, standards & unsatisfactory performance, collating relevant evidence and information to present these in disciplinary hearings in a timely manner.
• Implemented strategies for identifying & resolving personnel issues.
• Maintained strict confidentiality through correct storage of case documents, in line with internal policies.

• Maintained Student Officer qualification records covering participation, progress and grades.
• Practically observed students to identify knowledge gaps. Provided robust feedback to further develop their skills.
• Helped students understand industry-specific practices and educated them regarding policy and legislation.
• Compared student knowledge with employer expectations and requirements to determine training needs.
• Delivered structured educational sessions, giving student Officers a refresher on their existing knowledge.
• Coordinated placements with other departments to help students explore and further their own development.
• Tested student knowledge through practical examinations and written work.
• Supervised on-the-job training for student Officers to ensure competence, capability and lawfulness upheld.

• Dealt with huge variety of emergency situations utilising my dynamic decision making abilities to ensure best outcomes, employing 5 years of experience.
• Attended criminal court to provide evidence in cases as an expert witness.
• Specialist trained Officer for victims of serious sexual offences.
• Tutor Constable - ensuring new Officers were taught well, learned their craft properly and with abundance of competence.
• Responded quickly to incidents, protected life and property by enforcing UK law.
• Led calm and effective negotiations with people to diffuse highly charged & crisis situations by employing proven de-escalation and conflict management techniques.
• Aided investigations through personable and professional interviewing of victims, suspects, witnesses and informants.
• Produced comprehensive crime reports maintaining meticulous attention to detail.
• Used empathy and compassion to garner best evidence from victims, witnesses and suspects.
• Able to work unsupervised but excellently within a team, often having to coordinate other Officers in order to achieve the best outcome at incidents.
• Blue light driver - exceptional observation skills & dynamic continual risk assessment while travelling at high speeds.

• Answering 999 and non emergency calls.
• Offering advice over the phone, text or email.
• Deploying and coordinating Police Officers to incidents via radio using accurate communication.
• Operated comms equipment, including two-way radio while touch-typing to enable information exchange.
• Prioritising incidents, regular risk assessment, coordinating multiple emergency and critical incidents simultaneously.
• Working with partner agencies – fire, ambulance, local council & highways, Women's aid, utility companies.
• Made important resource decisions relating to weapons and violent markers using initiative.
• Using and updating the Police National Computer accurately.
• Liaising with specialist internal departments.
• Utilising intelligence databases & analytical skills to condense relevant information.
• Working in extremely pressured situations while making competent decisions adhering to legal guidelines.
• Robustly questioned callers to determine incident type and identify appropriate resources to achieve optimal result.
• Maintaining professionalism while being tolerant, assertive and firm when required.
• Coordinated and deployed resources effectively, to best meet service demands and provide swift attendance.

• General admin duties - answering, directing calls, sending emails & faxes, sending, sorting and distributing mail. Filing documents.
• Matching purchase orders to delivery & despatch notes
• Booking and organising transportation, tickets & accommodation for team of 20 staff & exhibitors.
• Assisting General, Logistics and Workshop Managers with ad-hoc duties
• Ordering of products – MDF, laminates, electrics, flooring, pallets, packaging goods & replenishing stationary supplies

• Fundraised in excess of £55k while managing the Miss. Wales beauty pageant.
• Instigated, created and organised new fundraising events and assisted supporters with fundraising
• Arranged ‘Oz Experience' talks in secondary schools throughout the UK (over 125 talks within 3 months)
• Organised & coordinated family support events throughout England and Wales.
• Managed general donations & regular donor programmes.
• Organised survivor family reunions and social events.
• Managed Xmas Raffle – generating £9,000 in donations.
• Effective communication and persuasive negotiation to build profitable relationships with companies, successfully increasing donation revenue.

• Processing car insurance claims accurately using PC
• Constant use of phone, liaising with customers and arranging inspections.
• Photocopying & faxing work with timeliness to engineers.
• Emailing insurers regarding motor claims.
• Consistent excellent customer service (received brilliant comments from pleased clients)
• Manned busy switchboard at intense periods.