Sian Straczek Renaud
Meidrim,Carmarthenshire
Summary
Accomplished hospitality professional with extensive expertise in large team leadership and accommodation operations. Demonstrates proficiency in net promoter score management, payroll and budget control, and guest service innovation. Skilled in hospitality sector expertise, linen and inventory management, and health and safety compliance. Adept at utilising PMS systems for efficient recruitment and retention, staff development, guest complaint analysis, and resolution. Committed to enhancing guest experiences while maintaining operational excellence.
Overview
31
31
years of professional experience
Work history
Head of Accommodation Services
Bluestone National Park Resorts Ltd
Wales
01.2014 - 07.2025
- Led over 400 staff across 424 lodges, ensuring operational excellence in all areas.
- Delivered exceptional guest experiences through effective leadership and comprehensive training.
- Oversaw £4M EBITDA by managing payroll, overheads, and implementing cost efficiencies.
- Managed fit-out and mobilisation of two new lodge phases to enhance capacity.
- Drove consistent improvement in NPS and staff engagement while maintaining high presentation standards.
- Implemented TISSE standards and created Capex proposals to support strategic growth.
Head of Guest Services
Bluestone National Park Resorts Ltd
11.2008 - 01.2014
- Oversaw operations of four guest service outlets and security at 1,600-guest resort.
- Managed 40 staff members, enhancing all guest journey processes from arrival to departure.
- Served as super user in Opera PMS and CRM systems to coordinate guest requirements.
- Implemented company-wide guest service training and established complaint protocols.
- Achieved over £1M in sales through effective upselling and incentive strategies.
Owner / Operator
New Inn Meidrim Ltd
05.2003 - 11.2008
- Owned and operated a successful gastro pub, managing all business areas.
- Led front-of-house, staffing, housekeeping, customer service, and marketing.
- Managed daily operations to ensure smooth running of the business.
- Ensured compliance with regulations, maintaining a clean safety record.
Front Office Manager
De Vere Grand Brighton
Brighton
05.2000 - 06.2003
- Company Overview: 5 Star Hotel
- Managed reception, reservations, and night audit teams.
- Oversaw PMS (Micros Fidelio), guest accounts, and forecasting.
- 5 Star Hotel
- Liaised with different departments, ensuring seamless communication.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Front Office Manager / Assistant Manager
Careys Manor Hotel
11.1997 - 05.2000
- Promoted from Trainee to Assistant Manager, overseeing front-of-house operations and staffing.
- Led rollout of property management system to enhance operational efficiency.
- Optimised room revenue through strategic pricing and marketing initiatives.
- Assisted guests during their stay, creating a positive experience.
Trainee Manager (Placement Year)
Keswick Hall
Virginia, USA
02.1995 - 01.1996
- Company Overview: 5-Diamond Hotel
- Worked across all hotel departments: reception, HR, F&B, sales, leisure, and accounts.
- 5-Diamond Hotel
Education
BSc (Hons) - Hotel and Catering Management
University of Surrey
Guildford, Surrey 1993 - 1997
A-Levels - French, Business Studies, Home Economics
Yateley School
Hampshire 1991 - 1993
GCSEs - Maths, English, Science, French, Italian, Business Studies, Catering, Geography
Yateley School
HampshireSkills
- Large Team Leadership
- Accommodation Operations
- Net Promoter Score Management
- Payroll and Budget Control
- Guest Service Innovation
- Hospitality Sector Expertise
- Linen and Inventory Management
- Health and Safety Compliance
- PMS Systems
- Recruitment and Retention
- Staff Development
- Guest Complaint Analysis
- Guest Complaint Resolution
Accomplishments
- Year-on-year improvement in Bluestone's Net Promoter Score.
- Successfully delivered lodge expansion projects from Capex proposal to go-live.
- Reduced staff turnover through strategic recruitment and retention.
- Introduced automated arrivals roadmap and efficiency-led workforce planning.
Languages
French
Fluent
References
References available upon request.
Timeline
Head of Accommodation Services
Bluestone National Park Resorts Ltd
01.2014 - 07.2025
Head of Guest Services
Bluestone National Park Resorts Ltd
11.2008 - 01.2014
Owner / Operator
New Inn Meidrim Ltd
05.2003 - 11.2008
Front Office Manager
De Vere Grand Brighton
05.2000 - 06.2003
Front Office Manager / Assistant Manager
Careys Manor Hotel
11.1997 - 05.2000
Trainee Manager (Placement Year)
Keswick Hall
02.1995 - 01.1996
BSc (Hons) - Hotel and Catering Management
University of Surrey
1993 - 1997
A-Levels - French, Business Studies, Home Economics
Yateley School
1991 - 1993
GCSEs - Maths, English, Science, French, Italian, Business Studies, Catering, Geography
Yateley School
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