Hannah-marie Taylor-sheen

• Dealt with customer complaints and rectified product and service issues.
• Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
• Maintained spotless and tidy working areas to create risk-free and productive environments.
• Offered instruction, coaching and motivation for enhanced team morale.
• Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
• Achieved order processing and delivery time targets through smooth warehouse operations.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Built customer retention and satisfaction by delivering top-quality service.
• Motivated team through providing hands-on practical support to all members of staff on duty.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
• Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
• Identified operational problems and proposed solutions to management, improving service efficiency.

• Maintained bar stocks, replenishing daily as necessary.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Handled and moved supplies between stores and bars for restocking and storage.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Refused drinks service to guests without appropriate proof of age.
• Checked and reported faulty equipment to supervisors for repair.

• Maintained bar stocks, replenishing daily as necessary.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Handled and moved supplies between stores and bars for restocking and storage.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Shuffled drink bottles and glasses to create attractive displays.
• Trained and supervised junior staff to maintain service standards.
• Cleared counters and disposed of waste and broken glass.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Refused drinks service to guests without appropriate proof of age.
• Checked and reported faulty equipment to supervisors for repair.

Looked after my mothers needs from monitoring stats,cooking,cleaning,medication until she passed away

• Maintained bar stocks, replenishing daily as necessary.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Handled and moved supplies between stores and bars for restocking and storage.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Cleared counters and disposed of waste and broken glass.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Refused drinks service to guests without appropriate proof of age.
• Checked and reported faulty equipment to supervisors for repair.

• Maintained bar stocks, replenishing daily as necessary.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Handled and moved supplies between stores and bars for restocking and storage.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Refused drinks service to guests without appropriate proof of age.

• Maintained bar stocks, replenishing daily as necessary.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Handled and moved supplies between stores and bars for restocking and storage.
• Refused drinks service to guests without appropriate proof of age.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.

• Maintained bar stocks, replenishing daily as necessary.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Handled and moved supplies between stores and bars for restocking and storage.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Cleared counters and disposed of waste and broken glass.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Planned and informed customers of new menu items for purchase.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Refused drinks service to guests without appropriate proof of age.
• Checked and reported faulty equipment to supervisors for repair.