Hannah Mae Crabtree
Brighouse
Summary
I am a committed and driven individual that is highly-motivated with a desire to take on new challenges, learn new skills and can adapt quickly. Returning back to the UK after 2.5years of working travel, I am seeking a client based role where my commitment to excellence, high expectations of myself and current experience can be a valued asset.
Overview
11
11
years of professional experience
Work History
Receptionist & Salon Coordinator
Carla Lawson Hair Extensions
Melbourne
03.2023 - 03.2024
- Provided clients with excellent customer service before, during and after their service to ensure clients needs were met.
- Scheduled appointments for clients, answering a large volume of calls and emails each day.
- Maintained an organized system of data entry with confidential client information.
- Organized stock takes and orders.
- Processed client payments according to company policies and procedures.
- Scheduled and confirmed meetings for management.
Customer Sales Advisor
Vans, Accent Group
Melbourne
03.2023 - 06.2023
- Confident with greeting customers, providing product knowledge and upselling.
- Organized stock and created displays.
- Consistently met individual goals and contributed to team success.
- Cash handling.
Receptionist & Head Housekeeper
Mad Monkey Central
Cairns
11.2022 - 02.2023
- Greeted all guests and assisted them with check-in and check-out.
- Sorted and distributed guest mail each day.
- Responded to all guest questions and queries.
- Managed guest bookings and reservations on Cloud beds system.
- Answered inbound calls and emails.
- Organized house keeping staff and tasks each day and checked after service.
Utility Attendant
Compass Group Remote Hospitality Services
McArthur River Mine
08.2022 - 11.2022
- Showed the ability to adjust to varying business requirements and assist in various aspects of housekeeping, laundry, cleaning, kitchen hand and grounds maintenance work.
- Able to complete physical work for long hours within diverse weather conditions.
- Showed a can-do attitude.
- Worked part of a team as well as confident independently.
- Able to work under pressure and keep to time schedules.
Housekeeper
Hotel Tropiq
Cairns City
06.2022 - 07.2022
- Cleaning surfaces.
- Sweeping and mopping floors.
- Dusting and polishing.
- Emptying rubbish bins.
- Stripping beds and changing sheets.
- Sorting, washing, and drying.
Call Centre Customer Service Advisor
Hays Travel
UK
01.2021 - 01.2022
- Worked in a fast-paced environment which required a calm, clear and measured approach to handling customer queries.
- Responded to all incoming calls and emails in a professional supportive manner.
- Provided advice and up to date guidance in line with current legislation.
- Logged all calls and customer information for record keeping purposes.
- Activated incident response to confirmed Covid-19 cases.
Preschool Supervisor & Early Years Educator
Mount School
UK
01.2018 - 01.2021
- Created a warm, friendly, and stimulating environment in which children can develop.
- Supervised all staff and students, ensuring that staff were effectively deployed within the setting completing personal daily tasks.
- Fulfilled legal and statutory requirements as directed by our governing bodies, by drawing up curriculum and planning.
- Showcased excellent communication skills by working closely with Parents/Carers.
Receptionist
IQ Student Accommodation
UK
01.2017 - 01.2018
- Delivered a professional and friendly service front of house.
- Worked in a fast-paced environment, dealing with a high volume of inbound customer calls, emails, and mail each day.
- Responsible for cleaning, stocking, and supplying designated facility areas.
- Effectively managed external cleaning company's duties.
Customer Sales Advisor
Watch Station
Huddersfield
01.2013 - 01.2017
- Worked efficiently under pressure in a fast-paced environment.
- Built rapport with customers and ensured they were served promptly and pleasantly.
- Contributed to team success by exceeding team sales goals and maintaining sales records.
- Trusted to handle cash flow and work on till.
- Organized stock and created visual merchandising display to attract and motivate customers.
Education
Bachelor of Arts - Early Years Education
Huddersfield University
07.2019
Certificate of Higher Education with Merit - Textile Design
07.2016
College Diploma -
Rastrick Sixth Form College, Brighouse
08.2015
High School Diploma -
Rastrick High School, Brighouse
08.2013
Skills
- Positive and friendly nature
- Calm, confident and measured approach to teaching, caring and supervising
- Good communication skills
- Reliable and punctual
- Multi-tasking and prioritization
- Emotional resilience and behavioral management
- Organized, adaptable and flexible
- Payment processing and orders
- Teamwork and self motivation
- Microsoft Office trained
Additional Information
- Full UK Driving License
- Australian National Police Certificate
- Covid Vaccinations Approved
- Certificate of Achievement: Pediatric First Aid Training
- Certificate of Achievement: Challenging Behavior Training
- Safeguarding Trained
- Qualified DBS (2021)
- QLD RSA Certified
References
References available on request.
Timeline
Receptionist & Salon Coordinator
Carla Lawson Hair Extensions
03.2023 - 03.2024
Customer Sales Advisor
Vans, Accent Group
03.2023 - 06.2023
Receptionist & Head Housekeeper
Mad Monkey Central
11.2022 - 02.2023
Utility Attendant
Compass Group Remote Hospitality Services
08.2022 - 11.2022
Housekeeper
Hotel Tropiq
06.2022 - 07.2022
Call Centre Customer Service Advisor
Hays Travel
01.2021 - 01.2022
Preschool Supervisor & Early Years Educator
Mount School
01.2018 - 01.2021
Receptionist
IQ Student Accommodation
01.2017 - 01.2018
Customer Sales Advisor
Watch Station
01.2013 - 01.2017
Bachelor of Arts - Early Years Education
Huddersfield University
Certificate of Higher Education with Merit - Textile Design
College Diploma -
Rastrick Sixth Form College, Brighouse
High School Diploma -
Rastrick High School, Brighouse
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