Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Vi Nguyen

London, UK

Summary

Hi, My name is Vi I'm a dedicated person with a strong background in customer service, demonstrating exceptional telephone etiquette and a friendly approach. Skilled in maintaining a positive attitude and remaining calm under pressure. Multilingual abilities enhance communication with diverse clientele, ensuring high-quality service delivery. Committed to leveraging these skills to contribute effectively to team success and customer satisfaction. I'm also currently studying fashion design and would like to gain more experience within the industry.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work History

Salon receptionist

H&J Nails
London, City of London
09.2024 - Current
  • Handled cash transactions with accuracy to maintain the financial integrity of the salon.
  • Updated the salon's social media platforms regularly, increasing visibility online.
  • Managed bookings using Booker software to schedule, cancel, and re-arrange appointments.
  • Ensured smooth salon operations by managing appointment schedules and client queries.
  • Maintained a clean, welcoming reception area for positive first impressions.
  • Delivered excellent customer service to enhance client satisfaction and loyalty.
  • Managed telephone lines, taking messages with precision and professionalism.

Education

L3 Diploma Creative Practice-Design - Fashion Design

Fashion Retail Academy
London
09.2024 - 06.2026

Skills

  • Positive attitude display
  • Multilingual
  • Customer Service
  • Telephone etiquette
  • Friendly customer service
  • Calm under pressure

Languages

Vietnamese
Intermediate
English
Intermediate

Affiliations

  • Fashion
  • Sewing
  • Drawing

Timeline

Salon receptionist

H&J Nails
09.2024 - Current

L3 Diploma Creative Practice-Design - Fashion Design

Fashion Retail Academy
09.2024 - 06.2026

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Vi Nguyen