Hannah Gorman

Currently working at DG Innovative Engineering Design Solutions, where I have quickly adapted to a professional environment and gained a wide range of engineering-related skills despite having no prior experience. We specialise in Pressure Vessels.

• Oversaw installation, testing and commissioning of engineering systems to meet performance and safety requirements.
• Liaised with suppliers for procurement of materials, ensuring timely delivery and continuity of work processes.
• Collaborated with engineers to streamline processes.
• Managed multiple projects, ensuring timely completion and high-quality work.
• Conducted regular maintenance checks on tools and equipment, ensuring their optimal performance over time.

Within this job, I was promoted to FOH Team Leader, leading a team of 5/6 staff per shift. Within this role, I gained more skill;

• Monitored employee performance to maintain exceptional service standards.
• Undertook responsibility for opening and closing the establishment, ensuring security at all times.
• Ensured compliance with health and safety regulations for a safer working environment.
• Managed daily cash-handling processes to maintain financial accuracy.
• Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
• Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.

• Served meals professionally, enhancing overall dining experience.
• Ensured stock availability by liaising with kitchen staff regularly.
• Streamlined communication between kitchen and floor staff for efficient service
• Promoted daily specials to increase sales revenue.
• Contributed to team targets by upselling menu items.
• Enhanced guest satisfaction with prompt and attentive service.

Worked as a temporary sales assistant during the busy Christmas period, providing customer service and support in a fast-paced retail environment. My other gained skills were:

• Maintained a tidy sales floor to enhance the shopping experience.
• Collaborated with team members for efficient store operations.
• Advised customers on product selection based on their needs.
• Operated till systems correctly, ensuring accurate transactions.
• Handled cash transactions accurately, maintaining financial integrity.
• Contributed to sales targets through active promotion of products.