Summary
Overview
Work history
Education
Skills
References
Driving License
Timeline
Generic

Isla Johannesen

Caldicot

Summary

Enthusiastic student pursuing a Diploma in Beauty, dedicated to providing outstanding customer service and

maintaining positive guest relations. Strong communication and problem-solving skills contribute to a friendly team

environment. Eager to apply skills in a fast-paced beauty or hospitality setting to enhance customer experience.

Overview

2
2
years of professional experience

Work history

Food and beverage assistant

Cwt Bleddyn
Usk
01.2025 - Current
  • Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
  • Upheld hygiene standards.
  • Demonstrated exceptional customer service by promptly attending to diner's needs.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained clear communication with guests and kitchen staff for smooth service delivery.
  • Provided first-class customer care through helpful, friendly service.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.

Waitress

The Millers Arms
Mathern , Monmouthshire
11.2023 - 01.2025
  • Maintained clean and organised dining area for customer comfort.
  • Utilised professional communication skills to resolve customer complaints.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Education

Higher National Diploma - Beauty Therapy

SGS Filton College
Bristol, Gloucestershire
09.2024

GCSEs - Various

Caldicot School
Caldicot, Monmouthshire

Skills

    - Knowledge of beauty products

    - Time management

    - Attention to detail

    - Team collaboration

    - Sales skills

  • Patience and tolerance
  • Up-Selling strategies
  • Knowledge of special diets
  • Multitasking efficiency
  • Menu knowledgeability
  • Cash handling
  • Customer Service

References

Available on request

Driving License

Yes

Timeline

Food and beverage assistant

Cwt Bleddyn
01.2025 - Current

Waitress

The Millers Arms
11.2023 - 01.2025

GCSEs - Various

Caldicot School

Higher National Diploma - Beauty Therapy

SGS Filton College
Isla Johannesen