Hani Affodile
London,UK
Summary
Skilled reception and office coordinator with expertise in managing diaries, client communications, and event planning. Proficient in Microsoft Office and Google Workspace, ensuring efficient administration and high-quality service delivery. Aiming to leverage organisational skills in a dynamic office environment.
Overview
4
4
years of professional experience
Work history
Head Receptionist / Office Coordinator
Gaucho Tower Bridge
London
2024.02 - 2026.02
- Managed front-of-house administration and daily office operations efficiently.
- Coordinated diaries, reservations, and scheduling for private events.
- Handled sensitive client information with utmost discretion.
- Prepared professional correspondence and maintained accurate records.
- Supported management in scheduling and reporting tasks.
- Led training initiatives for team members to enhance skills.
- Supervised reception staff to uphold high service delivery standards.
- Liaised with departments to ensure seamless guest services.
Head Receptionist / Administrative Lead
Armenian Restaurant
Mayfair
2023.10 - 2024.02
- Oversaw bookings, schedules, and client communications.
- Maintained organised documentation.
- Assisted with onboarding and training.
- Supervised other reception staff to ensure high standards of service delivery were consistently met.
- Enhanced guest satisfaction with clear, concise communication, and prompt problem resolution.
- Located information and records quickly to assist with ad-hoc queries.
Service & Administrative Support Roles
Harrods & The Ivy West Street
2022.05 - 2023.10
- Supported bookings, records, and enquiries.
- Maintained accurate documentation.
- Assisted operational coordination.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
Bachelor of Laws (LLB) - Law
University of Roehampton
London 09/2020 - 05/2023
Skills
- Legal Research & Written Analysis
- Administrative & Office Support
- Professional Communication
- Time Management & Organisation
- Attention to Detail
- Diary & Schedule Coordination
- Confidential Information Handling
- Client & Stakeholder Liaison
- Microsoft Office & Google Workspace
- Punctuality assurance
- General office procedures knowledge
- Electronic calendar management
- Greeting visitors warmly
- Telephone system operation
- Data entry speed
- Catering coordination for meetings
- Time management mastery
- Reception desk management
- Document preparation and sorting
- Office equipment operation
- Health and Safety Compliance
- Microsoft Office proficiency
- Event planning
- OpenTable
- The fork
- Tripleseat
Accomplishments
- Coordinated 50+ private events without scheduling conflicts.
- Improved booking efficiency through streamlined diary management.
- Reduced complaint resolution time.
- Created training resources reducing onboarding time.
ADDITIONAL INFORMATION
- Eligible to work full-time in the UK
- Available for immediate internship opportunities
Timeline
Head Receptionist / Office Coordinator
Gaucho Tower Bridge
2024.02 - 2026.02
Head Receptionist / Administrative Lead
Armenian Restaurant
2023.10 - 2024.02
Service & Administrative Support Roles
Harrods & The Ivy West Street
2022.05 - 2023.10
Bachelor of Laws (LLB) - Law
University of Roehampton
09/2020 - 05/2023