Hannah Elizabeth May
Burncross,Sheffield
Summary
Customer oriented with a strong foundation in public relations and accounting, adept at maintaining composure under pressure. Proven expertise in team building and quality assurance, ensuring high standards and effective collaboration. Skilled in inventory management, contributing to streamlined operations and resource optimisation. Committed to leveraging these competencies towards achieving organisational excellence and growth.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Client Care Advisor
Rotherham Vets for Pets
Rotherham
2022.09 - Current
- Debt management, debt collection & referrals to Trade Debt Collection
- Managed appointment scheduling and client inquiries to ensure smooth operations.
- Insurance Management, submitting claims, claims monitoring and direct credits
- Facilitated effective communication between clients and veterinary team to enhance service delivery.
- Provided empathetic support to clients during challenging circumstances regarding their pets' health.
- Educated clients on pet care and wellness initiatives to promote responsible ownership.
- Collaborated with veterinary professionals to coordinate treatment plans for clients' pets.
- Assisted in training new team members on best practices for client care and service excellence.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Managing the phone & practice email for general enquiries, appointments & emergencies
- Daily & weekly banking
- Key holder
- Completed duties to deliver on targets and deadlines with accuracy and efficiency.
Legal Assistant
Pemberley Wills & Estate Planning
Sheffield
2019.05 - 2022.09
- Preparing and compiling legal documents associated with Probate and the Court of Protection
- Drafting and preparing Lasting Power of Attorney
- Managed the secure storage of all documents, including creating certificates and executor cards
- Invoicing, payments, debt collection & direct debit management
- Scanning and filing all completed documents
- Stock taking & ordering
- General enquiries for clients & professional contacts
- Handling ingoing and outgoing correspondence
- Data entry
- Will signing
- Key holder
Customer Adviser
The Woolwich
2004.06 - 2006.09
- General cashiering duties including counter balancing, always adhering to banking regulations
- Dealing with customer enquiries and needs
- Proactively meeting sales targets, both face-to-face and via telephone
- General office duties including filing and photocopying
Accounts Administrator
W. Wright Cutlery & Silverware
2003.08 - 2004.05
- Regular use of Sage Instant Accounting for all accounting procedures including invoicing, bank reconciliation and month end
- Dealing with customer and supplier orders and payments
- General office duties such as filing, photocopying and telephone enquiries
Supervisor
Spar Post Office
2003.01 - 2003.08
- Dealing with customers in general counter procedures and also with complaints when necessary
- All cashiering duties including ordering stock and money
- Promoting and selling Post Office products, such as Travel Insurance, where all targets were exceeded
- The full range of office duties including office balancing and cash account
- I deputised for the Post Office Manager when absent
Claims Adjuster
Aon Insurance
2001.08 - 2003.01
- Dealing with every aspect of a claim from the initial registration to full and final settlement
- Regular telephone work handling queries including regular consultation with solicitors
- Authorising payments to claimants
Education
Meadowhead School
Sheffield 1992.01 - 1997.01
Skills
- Calm under pressure
- Team building
- Public Relations
- Accounting
- Quality Assurance
- Inventory management
Employer Reference
Gail Ghent
Practice Manager
Rotherham Vets for Pets
Unit 1, The Belvedere
Moorgate Road
Rotherham
S60 2AY
01709 369 808
Character Reference
Keith, Clark
43 Springfield Close
Eckington
Sheffield
S21 4GS
07811 181077
Interests
I am happily married and have two teenage daughters and a Cavalier King Charles Spaniel called McVitie., I enjoy listening to all types of music and have attended a variety of concerts & musical theatre. I also appreciate dining out and learning about history, whether that's reading or visiting places of interest. Most of my spare time is spent with my family or playing my piano.