Summary
Overview
Work History
Education
Skills
Relevant Professional Development
Timeline
Generic
Rebecca Street

Rebecca Street

Wolverhampton,West Midlands

Summary

PROFESSIONAL SUMMARY


Compassionate and driven individual with natural affinity for animal care and support, coupled with strong interpersonal and organisational skills committing to making meaningful impact within the organisation.

Showing proficiency in handling administrative tasks like managing busy reception areas, handling high volumes of phone and email enquiries, scheduling appointments, managing calendars and providing exceptional customer service with a caring, approachable manner. Known for maintaining confidentiality and professionalism at all times, with a strong understanding of GDPR compliance, and data handling protocols. Adept at multitasking in fast-paced environments, maintaining accurate records, and contributing to the smooth daily running. With focus on providing patient-centred care in diverse clinical settings, experience with daily living activities and maintaining clean, safe environment for patients, owner's and colleagues . Able to foster strong relationships with patients and colleagues, and contributing to positive, healing atmosphere.

Keen to use and develop skills in patient care, teamwork, and empathy in Veterinary Nursing Assistant/Client Care Adviser roles.

Overview

19
19
years of professional experience
6
6
years of post-secondary education

Work History

Client care advisor

Vets for Pets Central Kidderminster
Worcester, Worcestershire
05.2023 - Current
  • Delivered exceptional customer service by proactively listening to concerns and answering questions. Increasing customer satisfaction by resolving issues with empathy.
  • Collated referrals to and from other practices, working collaboratively with other organisations to share information in line with GDPR and to reach the best patient outcome.
  • Demonstrated respect, friendliness and willingness to help others.
  • Offered friendly, efficient customer service and handled challenging situations with ease and professionalism.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Carried out day-to-day duties accurately and efficiently, keeping work areas and equipment to faultless hygiene standards.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity by acquiring new skills. Becoming the Health and Safety Officer for the whole site aided my knowledge of current legislation.
  • Demonstrated leadership by implementing new ways of working to comply with current standards. Empowering others with new skills and knowledge.
  • Used Microsoft Word and other software tools such as RX Works as a CRM system for clear concise record keeping.

Veterinary Care Assistant

Vet On The Hill
Caterham, Surrey
06.2014 - 06.2016
  • Greeted customers warmly, aiming to provide positive, smooth check-in experiences. Monitored workflow to support seamless intake.
  • Created safe, welcoming clinic environment and waiting area for clients and pets. Maintaining clean, tidy reception areas, ensuring positive first impressions.
  • Supported clients, staff and families through difficult situations and managed objections empathetically and professionally.
  • Liaised between clients and clinic personnel to facilitate smooth clinic operations.
  • Provided outstanding customer service through consistent treatment updates and regular patient follow-ups, strengthening rapport with clients and pets to foster continuous trust and satisfaction.
  • Improved animal welfare by educating pet owners on preventative pet care treatments.
  • Handled customer payments, explaining charges and fees whilst assisting clients in understanding invoice line items.
  • Explaining veterinarian's notes and recommendations ensuring quality of service, meticulous records of health, behaviour and veterinary treatments.
  • Answered busy multi-line telephone and directed calls and messages to appropriate personnel.
  • Used clinical knowledge and sound judgment to answer client questions and offer recommendations.
  • Maintained accurate medical records, updating and monitor patient data.
  • Assisted clients with food and medication purchases, promoting organisational service packages where appropriate.
  • Monitored supply inventory levels, promptly ordering low-stock items to support constant product availability. Supported replenishment of stock and treatment room preparation.
  • Maintained patient comfort, providing animal care through feeding, bathing, weighing and administering medication.
  • Facilitated effective treatment of patients, using restraining methods to minimise anxiety and stress.
  • Performed laboratory tests, including blood and urine tests, to diagnose patient conditions.
  • Assisted administration of anaesthesia, monitoring vital signs to minimise risk of harm.

Veterinary Care Assistant

Waterdene Veterinary Practice
Caterham, Surrey
04.2006 - 12.2014
  • Maximised Veterinary's productivity by completing preparatory work for surgical procedures, including anaesthesia, instrument sterilisation.
  • Assisted Veterinary during emergency procedures, to keep pets calm.
  • Performed routine and laboratory tests, such as radiography, urine tests to diagnose health conditions.
  • Provided accurate patient care assessment, facilitating prompt and effective treatment.
  • Checked weight, heart rate and temperature of pets regularly, promptly reporting changes to Veterinary to ensure immediate resolution.
  • Facilitated smooth practice operations, consistently monitoring and re-ordering medical and surgical supplies to avoid stockouts.
  • Facilitated smooth clinic operations, acting liaison between clients, veterinary technicians and veterinarians.
  • Managed accurate transaction register, consistently recording payments and collections.
  • Uphold professional office reputation.
  • Handled office petty cash and maintained flawless records.

Senior Care Assistant

The Shrubbery Rest Home
Codsall, Staffordshire
10.2021 - 02.2023
  • Started as Care Assistant and promoted to Senior in March 2022
  • Collaborated professionally with multi disciplinary teams across different medical facilities to maintain continuity of care.
  • Maintained optimal standards in line with current legislation, prioritising risk-reduction, health and hygiene.
  • Maintained confidentiality and compliance standards for optimised patient care and minimised care continuity challenges by keeping thorough, accurate records.
  • On call to attend emergencies and coordinate support required for staff, clients and families during challenging situations.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs. Achieving care plan objectives.
  • Promptly addressed and resolved performance concerns to maintain safe, effective care provisions.
  • Designed care plan documentation to chart progress and improve resident health outcomes. In line with CQC standards.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Supported individuals with daily living activities encouraging independence and self-belief.
  • Administered medications in line with care plans and nursing team guidance.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.

Private Carer

Professor Judeth Mossman
Caterham, Surrey
07.2017 - 08.2021
  • Supported the client and family through a difficult emotional time in their lives.
  • Managed medication administration and reporting for client with Parkinson's and Dementia
  • Managed split-shift care for private resident suffering mobility issues.
  • Communicated daily progress notes with family
  • Monitored UTI infections for elderly patient prone to disorder, including tests and administering medication.
  • Cooked, cleaned and provided companionship to an elderly patient.
  • Managed aggressive and threatening behaviour, working with a client suffering mental health disorders.
  • Performed daily care duties that enabled the service user to achieve maximum independence.
  • Operated hoists to move client in and out of bed.
  • Delivered all aspect of personal care for client with mobility issues.

Education

Diploma of Higher Education - Animal Care

Hadlow College
Hadlow, Kent
09.2014 - 07.2015

GCSEs - Music, Art, Drama, Science, English, Maths and RE.

St Bede's C of E School
Redhill, Surrey
09.1999 - 07.2004

Skills

  • Organised and reliable, methodical multitasking
  • Multi-line telephone systems
  • Excellent active listening skills, verbal and written communication
  • Interpersonal communications
  • Record-keeping and calendar management and data entry
  • Patient discretion and customer relations
  • Documentation development and control GDPR
  • Calm under pressure
  • Inventory management
  • Problem-solving
  • Dementia care
  • Inspiring leadership and mentoring style
  • Safeguarding knowledge
  • Experienced medication administrator

Relevant Professional Development

Compulsory training Nov 2024

  • Fire safety
  • Health and Safety
  • GDPR
  • Fraud awareness
  • Equality and Diversity
  • COSHH update
  • Safe guarding

Relias Learning - Jan 2022

  • Care Certificate

Learning care skills Academy - Updated in Jan 2023

  • Professional Boundaries
  • Communication
  • Fire Safety
  • Safeguarding and protection of adults
  • Introduction to Learning disabilities
  • Behaviours that challenge
  • Patient Care Plan (best practice )
  • Equality, Diversity and Inclusion
  • Supervision
  • End of Life

Timeline

Client care advisor

Vets for Pets Central Kidderminster
05.2023 - Current

Senior Care Assistant

The Shrubbery Rest Home
10.2021 - 02.2023

Private Carer

Professor Judeth Mossman
07.2017 - 08.2021

Diploma of Higher Education - Animal Care

Hadlow College
09.2014 - 07.2015

Veterinary Care Assistant

Vet On The Hill
06.2014 - 06.2016

Veterinary Care Assistant

Waterdene Veterinary Practice
04.2006 - 12.2014

GCSEs - Music, Art, Drama, Science, English, Maths and RE.

St Bede's C of E School
09.1999 - 07.2004

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Rebecca Street