Hannah Earp
Oakham,Rutland
Summary
Throughout previous work history I have achieved high standards of customer care and had extensive experience with customer care needs. I enjoy cooperating with customers and making sure they feel welcome and that they are enjoying their experience, I am willing to work overtime and do extra shifts, I always try to work to the best of my abilities in every job which is placed in front of me. I work well within a team and have experience being a team leader and manager. My time keeping and attendance records are excellent. Whilst working, I am studying to qualify for a AAT level 1 in bookkeeping. I am looking forward to my next challenge and strive forward in my career.
Overview
16
16
years of professional experience
Work History
Post Person with Driving
Royal Mail
2024.10 - Current
- Delivered mail and parcels on a designated route as a post person with Driving at Royal Mail, ensuring timely and accurate distribution to residential and business addresses.
- Sorted and prepared deliveries efficiently, planned my walking and driving routes, and operated a company vehicle.
- Provided a high standard of customer service, handling customer queries and resolving issues professionally.
- Maintained accurate records, followed security procedures for handling mail, and working flexibly to meet daily targets in a fast-paced, physically and mentally demanding environment.
Senior Till Assistant
Gates Garden Centre
2023.05 - 2024.10
- Cashing up all tills at the end of a shift and overseeing the other till assistants if there is no manager present.
- I control the stock for a area of the shop floor which is the bird care section along with ordering the stock to ensure an adequate supply.
- I take care of deliveries in the till area, take orders and process payments over the phone.
- I consider my role versatile and help out in other areas such as the farm shop when needed for busy periods.
- Deal with customers and work on the tills making sure that they have the best experience possible.
Catering Manager
Adrenaline Alley
Corby
2023.02 - 2023.05
- Supervising a small team of staff in the kitchen along with the service team members.
- Complete all orders and organize stock take.
- I would plan and organize food for the various events.
Front of House
Otters Fine Foods
2021.06 - 2023.02
- I have taken on additional responsibilities in the form of organizing, preparing and sending out all online orders along with seasonal hampers which I have been taking the lead on during this time.
- As well as Front of house duties.
Front of House Supervisor
Crown Hotel
Stamford
2021.04 - 2021.06
Assistant Manager, Front of House Team Member and Chef
Lord Nelson
Oakham, Rutland
2012.07 - 2021.04
- I started here as a chef and worked in the kitchen for 4 years.
- My role included preparation for the menu and service throughout the day and working lunch and night time services, making sure the food and kitchen cleanliness is up to high standards.
- As Assistant Manager, my responsibilities are to maintain a high standard of customer service while working within a small team, managing a team, serving customers behind the bar, taking the food/drink order, serving food, handling the money and tills, placing all stock orders, putting away deliveries, planning rotas, balancing the tills at the end of each shifts, closing the pub at night, sorting out the office work before it gets sent off to head office and sorting the banking out, making sure all the tills are correct.
- Managing the beer cellar, changing barrels, venting and tapping barrels and cleaning the lines! This role also included dealing with customer complaints and needs.
Customer Assistant
Lidl
Oakham
2018.02 - 2018.03
Waitress
Black Boy Inn
Hungarton, Leicestershire
2011.01 - 2011.12
Waitress and Customer Care Assistant
Gates Garden Centre and Teashop
Cold Overton, Leicestershire
2010.01 - 2010.12
Education
Advanced Diploma - Hospitality and Catering level 3 professional cookery NVQ
Loughborough College
01.2012
GCSE -
Vale of Catmose College
Oakham01.2010
Skills
- Customer service
- Delivery driving
- Complaint resolution
- Team leadership
- Time management
- Stock ordering
- Cash handling
- Problem solving
- Flexible working
- Communication skills
- Positive attitude
- Customer service excellence
- Multitasking
- Reliability
- Time-management
- Decision making
- Friendly and approachable
- Stress management
- Organisation
- Stock management
- Staff supervision
- Hiring and training
- Order processing
- Microsoft Word and Excel
Custom Section
- L1 Xero certified associate, 2026-04-01, New Skills Academy
- Microsoft Excel for Beginners Certificate, 2026-04-01, New Skills Academy
- Personal License Holder, 2018-01-01
References
Available on request
Timeline
Post Person with Driving
Royal Mail
2024.10 - Current
Senior Till Assistant
Gates Garden Centre
2023.05 - 2024.10
Catering Manager
Adrenaline Alley
2023.02 - 2023.05
Front of House
Otters Fine Foods
2021.06 - 2023.02
Front of House Supervisor
Crown Hotel
2021.04 - 2021.06
Customer Assistant
Lidl
2018.02 - 2018.03
Assistant Manager, Front of House Team Member and Chef
Lord Nelson
2012.07 - 2021.04
Waitress
Black Boy Inn
2011.01 - 2011.12
Waitress and Customer Care Assistant
Gates Garden Centre and Teashop
2010.01 - 2010.12
Advanced Diploma - Hospitality and Catering level 3 professional cookery NVQ
Loughborough College
GCSE -
Vale of Catmose College