Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Hannah Dunn

Trading Manager
Darling,Durh

Summary

Result driven professional specialising in communication, time management, and organizational efficiency. Demonstrated success in customer service and team leadership, consistently achieving high performance. Skilled in database management and data analysis, with a strong focus on safety and quality standards. Experienced in leading projects and driving business growth.

Overview

6
6
years of professional experience

Work history

Trading Manager

B&Q
Darlington, Durham
06.2023 - Current
  • Developed and executed sales plans to maximise profit across multiple departments.
  • Analysed performance using business KPIs to enhance team effectiveness.
  • Managed a department with annual revenue exceeding £3.5 million, overseeing 10 to 16 staff members.
  • Led Decor and Surfaces department until February 2024, then combined roles with Off the Shelf Showrooms and Replen from March 2024 to February 2025.
  • Ensured daily store safety and compliance standards were met consistently.
  • Cultivated strong supplier relationships to drive high sales results.
  • Executed banking operations and conducted essential weekly cash office checks.

Trading manager

B&Q
Durham, Durham
05.2021 - 06.2023
  • Developed and executed sales plans to maximise profitability.
  • Analysed performance metrics and utilised business KPIs to enhance team output.
  • Managed a team of 8 to 10 staff in a department generating over £3 million annually.
  • Oversaw daily store safety and compliance to meet regulatory standards.
  • Conducted banking operations and performed essential weekly cash office checks.

Team leader

B&Q
Durham, Durham
02.2021 - 05.2021
  • Led department team, resolving customer complaints and addressing operational issues.
  • Created team rotas and organised tasks to ensure efficient workflow.
  • Collaborated with department Trading Manager to understand role responsibilities and enhance skills.
  • Enhanced customer satisfaction through effective use of loyalty schemes and exceptional service.

Customer Advisor

B&Q
Durham, Durham
09.2019 - 01.2021
  • Acquired extensive product knowledge across multiple departments, including Front End, Décor & Surfaces, and Seasonal & Building.
  • Operated various systems to enhance service and support for customers.

Education

Level 4 Apprenticeship - Retail Management

B&Q- Aptem
Darlington
12.2024 -

Level 2 Apprenticeship - Retail

B&Q- Lifetime
Durham
06.2020 - 08.2021

A-Levels - Mathematics

Wolsingham Sixth Form
Durham
09.2017 - 06.2019

A-Levels - Product Design

Wolsingham Sixth Form
Durham
09.2017 - 06.2019

BTEC level 3 - Information and Technology (IT)

Wolsingham Sixth Form
Durham
09.2017 - 06.2019

GCSEs - History, French, Core Sciences, Further Sciences, Art, Catering, Geography, IT, Maths, English

Samuel Kings School (SKS)
Alston, Cumbria
09.2014 - 06.2017

Skills

  • Communication
  • Time efficiency
  • Health and Safety Compliance
  • Customer Service
  • Team Leadership
  • Database management
  • Data analysis
  • First-aid certified

Affiliations

  • Running
  • DIY
  • Baking

Timeline

Level 4 Apprenticeship - Retail Management

B&Q- Aptem
12.2024 -

Trading Manager

B&Q
06.2023 - Current

Trading manager

B&Q
05.2021 - 06.2023

Team leader

B&Q
02.2021 - 05.2021

Level 2 Apprenticeship - Retail

B&Q- Lifetime
06.2020 - 08.2021

Customer Advisor

B&Q
09.2019 - 01.2021

A-Levels - Mathematics

Wolsingham Sixth Form
09.2017 - 06.2019

A-Levels - Product Design

Wolsingham Sixth Form
09.2017 - 06.2019

BTEC level 3 - Information and Technology (IT)

Wolsingham Sixth Form
09.2017 - 06.2019

GCSEs - History, French, Core Sciences, Further Sciences, Art, Catering, Geography, IT, Maths, English

Samuel Kings School (SKS)
09.2014 - 06.2017

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Hannah DunnTrading Manager