Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Matthew Mcleod

Plean,Stirling

Summary

Dynamic and results-oriented professional with extensive experience in leadership, customer service, and retail management roles. Proven track record of driving operational efficiency, fostering team collaboration, and delivering exceptional customer experiences. Skilled in adapting to diverse environments and consistently achieving and exceeding performance targets. Eager to leverage expertise in a new and challenging role.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Trading Manager

B&Q
Stirling
03.2022 - Current
  • Successfully managed and oversaw the garden center in a high-turnover store, demonstrating effective leadership and strategic planning skills
  • Accountable for managing large store areas and coordinating seasonal setups during peak trading periods.

Trading Manager

B & Q
Falkirk
04.2019 - 04.2022
  • Led multiple departments and the store's trade proposition, driving year-over-year improvements in customer service and retail standards
  • Managed and motivated a team to achieve sales targets, implemented company campaigns, and ensured efficient stock management.

Team Leader

B & Q
Stirling
12.2018 - 04.2019
  • assisted department operations and supervised staff to deliver sales objectives while maintaining high standards
  • Provided training, coaching, and support to team members, contributing to their professional development and success.

Supervisor

B & Q
Stirling
12.2017 - 11.2018
  • Completed apprenticeship program and supported Trading Manager in various departmental activities, including stock management and customer service
  • Demonstrated strong organizational skills and attention to detail in maintaining departmental standards and managing inventory.

Customer Advisor

B & Q
Stirling
01.2017 - 11.2017
  • Delivered exceptional customer service across all departments, handled transactions, and promoted loyalty programs
  • Utilized specialized equipment and tools to assist customers, contributing to a seamless shopping experience.

Customer Assistant

British Home Stores
Stirling
02.2016 - 07.2016
  • Provided personalized customer assistance in the menswear department, processed transactions, and maintained departmental standards
  • Actively engaged with customers to promote loyalty schemes and enhance brand awareness.

Warehouse Assistant/Customer Advisor

British Home Stores
Stirling
10.2015 - 01.2016
  • Supported stock management operations during peak periods, ensuring accurate inventory control and organization
  • Handled transactions and maintained a clean and organized shopping environment, contributing to a positive customer experience.

Education

SVQ Level 3 - Retail Management

Lifetime training
Stirling
11.2017 - 12.2018

Skills


  • Communication skills
  • Customer-focused
  • Problem-solving
  • Time management
  • Team building
  • Operational Oversight
  • Adaptability
  • Retail Standards
  • Training and Development
  • Analytical


References

References available upon request.

Timeline

Trading Manager

B&Q
03.2022 - Current

Trading Manager

B & Q
04.2019 - 04.2022

Team Leader

B & Q
12.2018 - 04.2019

Supervisor

B & Q
12.2017 - 11.2018

SVQ Level 3 - Retail Management

Lifetime training
11.2017 - 12.2018

Customer Advisor

B & Q
01.2017 - 11.2017

Customer Assistant

British Home Stores
02.2016 - 07.2016

Warehouse Assistant/Customer Advisor

British Home Stores
10.2015 - 01.2016

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Matthew Mcleod