Matthew Mcleod
Plean,Stirling
Summary
Dynamic and results-oriented professional with extensive experience in leadership, customer service, and retail management roles. Proven track record of driving operational efficiency, fostering team collaboration, and delivering exceptional customer experiences. Skilled in adapting to diverse environments and consistently achieving and exceeding performance targets. Eager to leverage expertise in a new and challenging role.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Trading Manager
B&Q
Stirling
2022.03 - Current
- Successfully managed and oversaw the garden center in a high-turnover store, demonstrating effective leadership and strategic planning skills
- Accountable for managing large store areas and coordinating seasonal setups during peak trading periods.
Trading Manager
B & Q
Falkirk
2019.04 - 2022.04
- Led multiple departments and the store's trade proposition, driving year-over-year improvements in customer service and retail standards
- Managed and motivated a team to achieve sales targets, implemented company campaigns, and ensured efficient stock management.
Team Leader
B & Q
Stirling
2018.12 - 2019.04
- assisted department operations and supervised staff to deliver sales objectives while maintaining high standards
- Provided training, coaching, and support to team members, contributing to their professional development and success.
Supervisor
B & Q
Stirling
2017.12 - 2018.11
- Completed apprenticeship program and supported Trading Manager in various departmental activities, including stock management and customer service
- Demonstrated strong organizational skills and attention to detail in maintaining departmental standards and managing inventory.
Customer Advisor
B & Q
Stirling
2017.01 - 2017.11
- Delivered exceptional customer service across all departments, handled transactions, and promoted loyalty programs
- Utilized specialized equipment and tools to assist customers, contributing to a seamless shopping experience.
Customer Assistant
British Home Stores
Stirling
2016.02 - 2016.07
- Provided personalized customer assistance in the menswear department, processed transactions, and maintained departmental standards
- Actively engaged with customers to promote loyalty schemes and enhance brand awareness.
Warehouse Assistant/Customer Advisor
British Home Stores
Stirling
2015.10 - 2016.01
- Supported stock management operations during peak periods, ensuring accurate inventory control and organization
- Handled transactions and maintained a clean and organized shopping environment, contributing to a positive customer experience.
Education
SVQ Level 3 - Retail Management
Lifetime training
Stirling 2017.11 - 2018.12
Skills
- Communication skills
- Customer-focused
- Problem-solving
- Time management
- Team building
- Operational Oversight
- Adaptability
- Retail Standards
- Training and Development
- Analytical
References
References available upon request.
Timeline
Trading Manager
B&Q
2022.03 - Current
Trading Manager
B & Q
2019.04 - 2022.04
Team Leader
B & Q
2018.12 - 2019.04
Supervisor
B & Q
2017.12 - 2018.11
SVQ Level 3 - Retail Management
Lifetime training
2017.11 - 2018.12
Customer Advisor
B & Q
2017.01 - 2017.11
Customer Assistant
British Home Stores
2016.02 - 2016.07
Warehouse Assistant/Customer Advisor
British Home Stores
2015.10 - 2016.01