Hannah Curphey
Shrewsbury,Shropshire
Summary
A highly organised and professional individual currently seeking to transition into a new career within the property sector, bringing a strong background as a qualified Paramedic and current experience as a Functional Specialist.
Extensive experience managing complex situations, producing detailed reports, and communicating effectively with a wide range of individuals in both structured and high pressure environments. Demonstrates a strong ability to work within procedures and guidelines, maintain high standards, and handle challenging situations with a calm and solution focused approach.
Skilled in prioritising workload, problem solving, and building professional relationships. Committed to continuous professional development and building a long-term career within property management.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work history
Functional Specialist
Capita
03.2024 - Current
- Manage a caseload of assessments, ensuring deadlines and high standards are consistently met
- Produce detailed, evidence based reports with a high level of accuracy
- Communicate effectively with individuals in sensitive and challenging situations
- Apply structured guidelines and procedures to make informed decisions
- Maintain accurate and compliant records using internal systems
Paramedic
West Midlands Ambulance Service
, West Midlands
05.2017 - 03.2024
- Respond to emergency and non-emergency situations, making decisions under pressure
- Assess situations quickly and prioritise actions effectively
- Communicate with individuals in challenging and emotional circumstances
- Work independently while maintaining high professional standards
- Maintain accurate and detailed records in line with professional requirements
School Nurse Support Worker
NHS
, Telford and Wrekin
04.2014 - 05.2017
- Supported school health programmes, including carrying out height and weight measurements for children
- Maintained accurate and confidential records in line with procedures
- Worked with children in a calm and professional manner
- Ensured data was handled in accordance with guidelines
Fitness instructor
Bannatyne Health Club
, Shrewsbury
05.2008 - 12.2013
- Delivered fitness sessions and supported clients in achieving personal goals
- Provided a high level of customer service in a client-facing environment
- Built positive relationships with clients to encourage engagement
- Maintained high standards of presentation and professionalism
Education
Foundation Degree in Science - Paramedic Science
Staffordshire University
Stoke-on-Trent 09.2018 - 11.2019
Btech Level 5 - Sport & Remedial Massage Practitioner
Oxford School Of Sports Massage
Oxford 09.2012 - 11.2013
NVQ Level 3 - Instructing Physical Activity and Exercise (Gym)
Shrewsbury College
Shrewsbury, Shropshire 09.2008 - 08.2010
GCSEs - English, Maths
Priory School
Shrewsbury 09.2000 - 06.2005
Skills
- Excellent communication and interpersonal skills
- Strong organisation and time management
- Ability to prioritise workload and manage multiple tasks
- Confident handling difficult conversations
- High attention to detail and accuracy
- Strong problem-solving and decision-making
- Experience working within procedures and compliance
- Ability to remain calm under pressure
- IT competent (Microsoft Office and reporting systems)
- Able to work independently and as part of a team
Affiliations
- Olympic weight lifting
- Walks and spending time outdoors
- Travelling
Timeline
Functional Specialist
Capita
03.2024 - Current
Foundation Degree in Science - Paramedic Science
Staffordshire University
09.2018 - 11.2019
Paramedic
West Midlands Ambulance Service
05.2017 - 03.2024
School Nurse Support Worker
NHS
04.2014 - 05.2017
Btech Level 5 - Sport & Remedial Massage Practitioner
Oxford School Of Sports Massage
09.2012 - 11.2013
NVQ Level 3 - Instructing Physical Activity and Exercise (Gym)
Shrewsbury College
09.2008 - 08.2010
Fitness instructor
Bannatyne Health Club
05.2008 - 12.2013
GCSEs - English, Maths
Priory School
09.2000 - 06.2005