Samantha Jane Moore
Warrington,United Kingdom
Summary
Compassionate professional dedicated to delivering high-quality care and support to residents. Expertise in creating safe environments and implementing tailored interventions to meet individual needs. Proven ability to foster positive relationships, manage conflicts, and promote personal development. Certified in NVQ Level 3 in Adult Social Care, currently pursuing NVQ Level 4, with strong interpersonal and communication skills.
Overview
28
28
years of professional experience
Work history
Senior Residential Support Worker
Bright Futures Care
Warrington, Cheshire
09.2024 - Current
- Communicated effectively with families, providing updates on resident progress and reassurance.
- Maintained strict confidentiality protocols to protect privacy rights of residents.
- De-escalated tense situations using communication strategies to foster peace within the facility.
- Delivered personal care while preserving dignity and respect for each resident.
- Escalated critical incidents promptly to prevent harm or property damage.
- Coordinated meal preparation and distribution to ensure balanced nutrition for all residents.
- Identified potential triggers of behavioural outbursts, minimising unrest in the community.
- Optimised comfort by maintaining a stable and caring environment.
Senior support worker
Ordinary Living Ltd
Widemouth Bay, Cornwall
05.2021 - 08.2024
- Led team meetings to enhance service delivery across organisation.
- Maintained accurate records of client progress for continuity of care.
- Provided compassionate patient care, ensuring high standards of hygiene and dignity.
- Managed client behaviours effectively, fostering a safer environment.
- Escorted clients to appointments, ensuring access to required services.
- Collaborated with families to develop personalised care plans.
- Administered medication as prescribed, ensuring correct dosages at scheduled times.
- Responded promptly to emergencies, prioritising safety of all individuals involved.
Front of house team member
The Deck
Bude, Cornwall
04.2017 - 05.2021
- Coordinated seating arrangements to optimise restaurant operations.
- Greeted guests warmly, fostering a welcoming atmosphere.
- Maintained rigorous hygiene standards in front-of-house areas.
- Managed reservations and walk-ins for smooth front desk operations.
- Communicated effectively with kitchen staff for timely meal delivery.
- Handled complaints to enhance customer satisfaction and loyalty.
- Served high volumes of guests with exceptional customer care.
- Checked guest satisfaction regularly, addressing issues promptly.
Head house keeper
Outdoor Adventure
Widemouth Bay, Cornwall
05.2012 - 04.2017
- Prioritised tasks to meet tight deadlines during peak seasons.
- Scheduled maintenance checks to ensure optimal equipment functionality.
- Fostered a positive atmosphere through effective communication among staff and guests.
- Managed laundry operations, maintaining cleanliness of linens.
- Ensured adherence to safety protocols, minimising workplace accidents.
- Inspected rooms prior to guest check-in for quality assurance.
- Supervised housekeeping duties to uphold cleanliness and hygiene standards.
- Delivered timely and efficient room service to enhance guest satisfaction.
Front office manager
Atlantic Diner
Bude, Cornwall
03.2002 - 04.2012
- Attended to special requests from guests, ensuring satisfaction of needs.
- Boosted guest loyalty through exceptional service delivery.
- Facilitated prompt resolution of issues raised by customers and staff.
- Conducted regular performance reviews to foster continuous improvement among staff.
- Trained new staff to maintain high service standards.
- Cultivated a professional atmosphere through effective team management.
- Upholding cleanliness and organisation in front office area was prioritised.
- Handled reservation enquiries efficiently, providing accurate information to potential guests.
Stay at home mum
Self employed
Bude, Cornwall
10.1999 - 03.2002
Bar Maid
The Carriers Inn
Bude, Cornwall
05.1999 - 10.1999
- Mixed, garnished, and served alcoholic beverages according to established recipes or customer preferences.
- Collaborated with team members to maintain efficient operations.
- Managed drink orders effectively during peak hours to ensure timely service.
- Assembled cocktail ingredients for creating signature drinks.
- Resolved challenging situations promptly, enhancing patrons' satisfaction.
- Maintained cash register operations for accurate financial transactions.
- Checked identification rigorously to prevent underage drinking, ensuring legal compliance.
- Recognised signs of intoxication in guests, refusing service when necessary for safety.
Nursery nurse assistant
Rainbows day nursery
Bude, Cornwall
05.1997 - 10.1999
- Fostered creativity in children with arts and craft activities, boosting their motor skills.
- Supported children's language development through storytelling and reading sessions.
- Assisted in the organisation of parent meetings, improving communication between parents and staff.
- Worked collaboratively with nursery staff to deliver quality childcare service.
- Provided emotional support to children experiencing difficulties, promoting positive behaviour.
- Conducted observations to monitor child's progress towards developmental milestones.
Education
High School Diploma -
Addey And Stanhope Secondary School
London 09.1988 - 07.1994
NVQ Level 3 - Adult Social Care
T2
Bude, Cornwall 09.2021 - 01.2023
NVQ Level 4 - Adult Social Care
Access Skills
Bude 02.2024 -
Skills
- Advanced dbs check
- Restraint reduction commitment
- Positive behaviour encouragement
- Hygiene promotion expertise
- Understanding of learning disabilities
- Medications administration
- Mindfulness practices
- Caring attitude
- Patience and tolerance
- Empathic listening aptitude
- Training in epilepsy management
- Personal care assistance
- Meal preparation
- Behaviour management
- Safeguarding policies and procedures
- De-escalation strategies
- Empathetic communication
- Record-keeping expertise
- Driving licence
- Self care promotion
- Washing and dressing support
- Fire safety training
- Leisure activity coordinating
- Health and safety training
- Autism expertise
- Social activity support
- Food Hygiene Certificate
- Documentation skills
- CPR and First Aid
- Housework and cleaning
- Behaviour management strategies
- Reliability
Timeline
Senior Residential Support Worker
Bright Futures Care
09.2024 - Current
NVQ Level 4 - Adult Social Care
Access Skills
02.2024 -
NVQ Level 3 - Adult Social Care
T2
09.2021 - 01.2023
Senior support worker
Ordinary Living Ltd
05.2021 - 08.2024
Front of house team member
The Deck
04.2017 - 05.2021
Head house keeper
Outdoor Adventure
05.2012 - 04.2017
Front office manager
Atlantic Diner
03.2002 - 04.2012
Stay at home mum
Self employed
10.1999 - 03.2002
Bar Maid
The Carriers Inn
05.1999 - 10.1999
Nursery nurse assistant
Rainbows day nursery
05.1997 - 10.1999
High School Diploma -
Addey And Stanhope Secondary School
09.1988 - 07.1994
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