Hannah Cornes
BARNARD CASTLE,Durham
Summary
I am passionate about supporting individuals affected by domestic abuse and helping them regain confidence, safety, and independence. Through my own experiences and the knowledge I am gaining through the Inspire Programme with Harbour with Harbour, I have developed a strong understanding of the challenges survivors face. My background in care and public-facing roles has equipped me with the excellent communication skills, empathy, resilience, and the ability to build trusting relationships. I am committed to supporting people in a professional, compassionate, and non-judgemental manner while empowering them to make informed decisions about their future.
Overview
9
9
years of professional experience
Work History
Care Home Assistant
HC One
BARNARD CASTLE, Durham
09.2009 - 05.2012
- Supported clients in their feeding and drinking activities.
- Developed trusting relationships with service users and advocated on their behalf.
- Continuously went the extra mile to assist needs and provide support.
- Provided emotional support to residents and their families, offering comfort during challenging times.
- Provided compassionate care and support to residents, aiding in daily living activities such as bathing, dressing, and eating.
- Supported clients by addressing their physical, emotional, and social needs through a person-centred approach.
- Maintained client confidentiality at all times in line with organisational guidelines.
- Delivered empathetic end-of-life care, providing comfort and support to residents and their families during difficult times.
Decent homes surveyor
Government worker for all councils throughout uk
all over uk
03.2006 - 08.2009
- Documented findings and prepared detailed reports.
- Oversaw survey operations and field teams.
- Consulted teams cross-functionally to coordinate surveys, data management or results use.
- Promoted health and safety practices on survey sites, conducting risk assessments to minimise hazards.
- Wrote descriptions of property boundary surveys for use in deeds, leases or other legal documents.
Pub Manager
Rose and Crown
BARNARD CASTLE, Durham
02.2003 - 02.2006
- Maintained high standards of cleanliness and hygiene within the bar area, adhering to health and safety regulations.
- Managed pub opening and closing, ensuring POS tills were supplied and cashed-up appropriately and securely.
- Handled customer complaints with empathy and efficiency, turning dissatisfied guests into loyal patrons.
- Conducted regular stock takes and ordered supplies as necessary, minimising waste and ensuring availability of popular items.
- Trained new staff in customer service excellence, cash handling, and product knowledge to enhance guest experience.
- Used outstanding communication and relationship-building skills to nurture and grow a loyal customer base.
- Maintained high standards of cleanliness and hygiene throughout the premises, adhering to health and safety regulations.
- Cultivated a welcoming atmosphere by personally greeting guests, contributing to a positive pub experience.
Education
NVQ Level 2 - pub management
marstons
Barnard Castle, DUR01-2003
GCSEs - English, Maths, Science
Teesdale comprehensive school
Barnard Castle, DUR01-2002
Skills
- Client relationship management
- Patient interaction
- Emotional support
- End-of-life care
- Compassionate communication
- Confidentiality adherence
- Active listening
- Positive attitude
- Communication skills
- Non-Judgmental approach
- Relationship-building
- Compassionate nature
- Empathy and understanding
- Emotional resilience
- Safeguarding
- Empathetic listening
- Safeguarding procedures
- Confidentiality maintenance
- Respectful engagement
- Professional boundaries
Timeline
Care Home Assistant
HC One
09.2009 - 05.2012
Decent homes surveyor
Government worker for all councils throughout uk
03.2006 - 08.2009
Pub Manager
Rose and Crown
02.2003 - 02.2006
NVQ Level 2 - pub management
marstons
GCSEs - English, Maths, Science
Teesdale comprehensive school