Hannah Campbell
Newquay,Cornwall
Summary
Experienced hospitality professional with a strong background in employee management, food service operations, and event planning. Skilled in menu development, food and wine pairing, and Front of House training, with a proven ability to enhance customer satisfaction. Adept at rotas, payroll, and scheduling while maintaining compliance with COSHH standards. Demonstrates a passion for delivering exceptional service and fostering team success within dynamic environments.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Restaurant Manager
Porth Beach Hotel
Newquay, Cornwall
2023.04 - Current
- Managed daily operations for smooth restaurant functioning.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Innovated promotional strategies, raised brand awareness in local community.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Trained new team members, enhanced service quality
- Assisted the directors with organising and successfully hosting large busy events each year over Boardmasters Festival
- Completed accurate end-of-day financial routines for cash and card transactions.
Duty Manager
Lewinnick Lodge
Newquay, Cornwall
2020.09 - 2023.03
- Handled complaints professionally, leading to improved customer retention rates.
- Managed front-of-house operations to maintain a high level of service.
- Delivered excellent customer service through effective communication skills.
- Coordinated staff schedules to maximise productivity.
- Handled cash transactions accurately for financial integrity.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
Assistant Manager
Watergate Bay Hotel
Newquay, Cornwall
2014.03 - 2020.09
- Coordinated with management on operational issues providing solutions for better efficiency.
- Assisted in recruitment process to build an effective workforce.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Created a positive work environment, resulting in higher employee morale.
- Handled customer complaints effectively, restoring trust in our brand.
- Organised financial and operational data to help with yearly budgeting and planning.
- Worked alongside the events team playing a vital role in organising and successfully hosting weddings at the hotel, often the only staff member there for the entire duration of the wedding day
Education
Post Graduate Diploma - International Relations
University of Aberdeen
Aberdeen 2008.09 - 2009.04
Bachelor of Arts - English & Sociology
University of Strathclyde
Glasgow 2002.09 - 2006.05
Advanced Higher - English (A), Modern Studies (B), German (B), Psychology (C) & Information Systems (C)
Keith Grammar School
Keith, Moray 1996.09 - 2002.06
Skills
- Employee management
- Food and wine pairing
- Rotas and scheduling
- Menu development
- Strong work ethic
- Payroll and scheduling
- COSHH
- Event planning and coordination
- Food service background
- Supervisory skills
- Front of House (FOH) training
- Passion for customer satisfaction
Certification
WSET (Wine & Spirits Education Trust) Level 2
TEFL (Teaching English as a Foreign Language) Certificate
BSL (British Sign Language) Certificate
References
References available upon request.
Timeline
Restaurant Manager
Porth Beach Hotel
2023.04 - Current
Duty Manager
Lewinnick Lodge
2020.09 - 2023.03
Assistant Manager
Watergate Bay Hotel
2014.03 - 2020.09
Post Graduate Diploma - International Relations
University of Aberdeen
2008.09 - 2009.04
Bachelor of Arts - English & Sociology
University of Strathclyde
2002.09 - 2006.05
Advanced Higher - English (A), Modern Studies (B), German (B), Psychology (C) & Information Systems (C)
Keith Grammar School
1996.09 - 2002.06