Hannah Bull
Hatton,Derbyshire
Summary
A dedicated professional with expertise in risk assessment, communication excellence, and leadership proficiency. Demonstrates strong skills in stock management, task delegation, and real-time supervision. Committed to knowledge sharing and training and development to enhance team performance. Career goals include advancing in roles that leverage team supervision and task prioritising capabilities.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Team leader
National Trust
Ticknall, Derbyshire
03.2025 - Current
- Monitored daily operations whilst reducing operational cost significantly.
- Developed strategies for improved performance level across the team.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Implemented new working methods which improved overall efficiency of the team operations.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Encouraged open communication, fostering a positive work culture.
Programming assistant
National Trust
Ticknall, Derbyshire
03.2023 - 02.2025
- Ensured health and safety regulations compliance at all events.
- Collaborated with cross-functional teams for cohesive event execution.
- Organised marketing materials for successful event promotion.
- Handled logistics effectively, mitigating potential issues before events.
- Assisted guests during the event, enhancing overall experience and satisfaction.
- Developed creative concepts for engaging event themes.
- Provided administrative support as needed, contributing towards smooth operation of office duties related to event planning.
- Safeguarded staff and guests, promptly reporting or resolving identified hazards.
- Implemented creative problem-solving and critical thinking to address unexpected challenges in absence of senior team members.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Worked with a variety of people and supervised volunteers within the event. i.e crafting session, trial and day to day checks of th events.
Team leader
National Trust
Ticknall, Derbyshire
07.2021 - 03.2023
- Monitored daily operations whilst reducing operational cost significantly.
- Developed strategies for improved performance level across the team.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Implemented new working methods which improved overall efficiency of the team operations.
- Encouraged open communication, fostering a positive work culture.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Improved customer satisfaction through close collaboration with the team.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Led shifts and motivated team to drive sales.
Team member
National Trust
Ticknall, Derbyshire
12.2017 - 07.2021
- Handled difficult customers, resulting in conflict resolution.
- Optimised inventory control for streamlined operations.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Conveyed product information effectively to customers, promoting sales.
- Displayed teamwork skills to improve overall productivity.
- Reduced waste by implementing recycling initiatives.
- Provided excellent customer service to enhance business reputation.
- Managed cash register transactions for accurate record keeping.
- Collaborated effectively with team members to meet project deadlines.
- Maintained high standards of food hygiene, securing customer trust.
- Ensured workplace cleanliness with regular maintenance tasks.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Achieved efficient workflow with proper time management.
Shop assistant
National Trust
Ticknall, Derbyshire
05.2017 - 12.2017
- Managed stock levels on shop floor for continuous product availability.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Updated window displays regularly for fresh store appeal.
- Improved product visibility with strategic shelf arrangements.
- Handled cash register efficiently, ensuring accurate transactions.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Promoted sales and special promotions to increase store revenue.
- Upheld company policies whilst dealing with returns and exchanges.
- Greeted every customer warmly, promoting friendly atmosphere.
- Assisted customers in finding desired items to enhance their shopping experience.
- Guided customers to locate products or alternative items.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Education
BTEC National Diploma level 3 - Children's Care, Learning and Development
South Essex College
Southend-on-Sea 09.2009 - 06.2011
ESB Level three - Speaking and listening skills for Adult learner
South Essex College
Southend-on-Sea 09.2009 - 06.2011
GCSEs - GCSE
Grays Convent High School
Grays, Thurrock 09.2004 - 07.2009
Skills
- Risk assessment knowledge
- Tolerance and patience
- Communication excellence
- Knowledge sharing
- Leadership proficiency
- Stock management
- Training and Development
- Task delegation
- Task prioritising
- Real-time supervision
- Team supervision
Affiliations
- Reading
- Crafting
- Walking
- Baking
References
References available upon request.
Timeline
Team leader
National Trust
03.2025 - Current
Programming assistant
National Trust
03.2023 - 02.2025
Team leader
National Trust
07.2021 - 03.2023
Team member
National Trust
12.2017 - 07.2021
Shop assistant
National Trust
05.2017 - 12.2017
BTEC National Diploma level 3 - Children's Care, Learning and Development
South Essex College
09.2009 - 06.2011
ESB Level three - Speaking and listening skills for Adult learner
South Essex College
09.2009 - 06.2011
GCSEs - GCSE
Grays Convent High School
09.2004 - 07.2009
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