Hannah Boyle
Stirling
Summary
Dependable and motivated individual with strong communication skills. Outgoing and friendly individual driven to deliver great customer service. Approachable with the ability to connect with customers ensuring customer satisfaction. Knowledgeable about basic sales techniques and enthusiastic about learning.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Swim instructor
Becky Adlington's SwimStars
Glasgow, Glasgow City
2024.04 - 2025.09
- Taught swimming lessons to kids of varying ages ensuring safety
- Developed lesson plans for skill development
- Maintained safe pool environment
- Communicated progress to parents
- Responded swiftly to emergencies
- Remained calm in stressful
- Situations being able to resolve conflict with ease
Receptionist
Becky Adlington's SwimStars
Glasgow, Glasgow City
2023.07 - 2024.04
- Delivered friendly and efficient customer service
- Handled in-person enquiries, complaints, policies and booking using problem solving skills
- Managed booking systems
- Communicated and coordinated with swim instructors
- Delivered front of house duties with warm and professional manner.
Retail sales associate
Sedexo
Glasgow, Glasgow City
2023.03 - 2023.12
- Delivered fast and good quality customer service
- Worked with large crowds under-pressure
- Handled card transactions efficiently
- Worked with a team during peak match times
- Managed stock levels
- Ensured hygiene standards were met
Education
Bachelor of Law - LLb law
University of Stirling
Stirling 2024.09 -
Scottish Qualifications Certificate - High School education
St Ninians High School
Giffnock, East Renfrewshire 2018.08 - 2024.06
Skills
- Patience
- Easily adaptable
- Customer service
- Lesson planning
- Enthusiasm
- Communication skill
- Conflict resolution
- Customer focus
- Stock management
- Customer enquiry handling
- Face-to-face selling
Certification
STA level 2 award in teaching swimming - awarded by safety training award - Swim!
Rescue Course - Swim!
Timeline
Bachelor of Law - LLb law
University of Stirling
2024.09 -
Swim instructor
Becky Adlington's SwimStars
2024.04 - 2025.09
Receptionist
Becky Adlington's SwimStars
2023.07 - 2024.04
Retail sales associate
Sedexo
2023.03 - 2023.12
Scottish Qualifications Certificate - High School education
St Ninians High School
2018.08 - 2024.06