Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Hannah Boyle

Stirling

Summary

Dependable and motivated individual with strong communication skills. Outgoing and friendly individual driven to deliver great customer service. Approachable with the ability to connect with customers ensuring customer satisfaction. Knowledgeable about basic sales techniques and enthusiastic about learning.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Swim instructor

Becky Adlington's SwimStars
Glasgow, Glasgow City
04.2024 - 09.2025
  • Taught swimming lessons to kids of varying ages ensuring safety
  • Developed lesson plans for skill development
  • Maintained safe pool environment
  • Communicated progress to parents
  • Responded swiftly to emergencies
  • Remained calm in stressful
  • Situations being able to resolve conflict with ease

Receptionist

Becky Adlington's SwimStars
Glasgow, Glasgow City
07.2023 - 04.2024
  • Delivered friendly and efficient customer service
  • Handled in-person enquiries, complaints, policies and booking using problem solving skills
  • Managed booking systems
  • Communicated and coordinated with swim instructors
  • Delivered front of house duties with warm and professional manner.

Retail sales associate

Sedexo
Glasgow, Glasgow City
03.2023 - 12.2023
  • Delivered fast and good quality customer service
  • Worked with large crowds under-pressure
  • Handled card transactions efficiently
  • Worked with a team during peak match times
  • Managed stock levels
  • Ensured hygiene standards were met

Education

Bachelor of Law - LLb law

University of Stirling
Stirling
09.2024 -

Scottish Qualifications Certificate - High School education

St Ninians High School
Giffnock, East Renfrewshire
08.2018 - 06.2024

Skills

  • Patience
  • Easily adaptable
  • Customer service
  • Lesson planning
  • Enthusiasm
  • Communication skill
  • Conflict resolution
  • Customer focus
  • Stock management
  • Customer enquiry handling
  • Face-to-face selling

Certification

STA level 2 award in teaching swimming - awarded by safety training award - Swim!

Rescue Course - Swim!


Timeline

Bachelor of Law - LLb law

University of Stirling
09.2024 -

Swim instructor

Becky Adlington's SwimStars
04.2024 - 09.2025

Receptionist

Becky Adlington's SwimStars
07.2023 - 04.2024

Retail sales associate

Sedexo
03.2023 - 12.2023

Scottish Qualifications Certificate - High School education

St Ninians High School
08.2018 - 06.2024

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Hannah Boyle