Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Chloe Walker

Glasgow,Glasgow City

Summary

Dedicated professional with a strong focus on child safety and impeccable customer service. Expertise in stroke technique instruction and adaptive teaching methods, complemented by a resilient mindset and clear communication skills. Proven ability to manage group lessons effectively, ensuring student engagement through constructive feedback and positive reinforcement. Committed to injury prevention and water rescue techniques, demonstrating leadership and professionalism under pressure. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Can get the job done efficiently also still managing to make the job a comfortable and fun working environment, keeping customers and coworkers happy.

Overview

2
2
years of professional experience

Work history

Swim instructor

Swimeasy Ltd
Edinburgh, Edinburgh
09.2023 - 06.2025
  • Encouraged healthy competition amongst advanced students by arranging friendly races during sessions
  • Communicated effectively with parents about their child's progress, promoting transparency and trust.
  • Enhanced safety by vigilantly monitoring swim sessions.
  • Conducted regular assessments tracking student progress effectively.
  • Maintained cleanliness of pool area, ensuring a hygienic environment.
  • Prepared lesson plans to facilitate skill improvement in swimmers of all ages.
  • Participated in staff training programmes to maintain up-to-date knowledge on best practices in swim instruction.
  • Fostered confidence in students by providing positive reinforcement and constructive feedback during lessons.
  • Demonstrated proper swimming techniques for better understanding and replication.
  • Provided first aid assistance when necessary, prioritising swimmer safety at all times.
  • Implemented creative teaching strategies enhancing student interest and participation levels significantly.
  • Collaborated with other instructors, fostering a cooperative work

environment.

  • Utilised engaging games during lessons for enhanced learning

experience.

Castle guide

National Trust for Scotland
Brodick, North Ayrshire
04.2024 - 04.2024
  • Demonstrated flexibility by covering various roles as needed within the castle grounds.
  • Ensured clear communication with all visitors, enhancing their
    understanding of historical context.
  • Conducted historical research for improved tour content.
  • Responded to visitor queries in a timely manner, improving overall
    satisfaction.
  • Enhanced visitor experience by providing detailed and engaging tours of the castle.
  • Improved knowledge retention with engaging storytelling techniques.
  • Upheld strict adherence to safety regulations whilst conducting tours.
  • Handled admission fees and finances at entrance booth ensuring accurate record keeping.
  • Managed large groups during peak visitation periods to ensure smooth operation.
  • Provided exceptional customer service, resulting in positive feedback from visitors.
  • Collaborated with other staff members to create a unified team
    environment.
    Complied with company policies at all times, maintaining professional
    standards at work.
    Entertained tour guests with fun props, stories and activities.
    Shared unique stories about tour locations and shared unique stories.
    Addressed enquiries, issues and concerns of tourists.

Education

Scottish Qualifications Certificate -

George Watson's College
Edinburgh, United Kingdom
08.2012 - 06.2025

Bachelor of Arts -

University of Strathclyde
Glasgow
09.2025 -

Skills

  • Child safety focus
  • Professionalism and punctuality
  • Stroke technique instruction
  • Stroke technique expertise
  • Resilient mindset
  • Constructive feedback giving
  • Responsible approach
  • Injury prevention understanding
  • Water rescue techniques
  • Adaptive teaching methods
  • Building trust
  • Group class coordinating
  • Group lesson management
  • Swim lesson planning
  • Calm under pressure
  • Empathy and patience
  • Strong leadership
  • Punctuality
  • Clear communication
  • Lesson planning
  • Student engagement
  • Collaborative working
  • Constructive feedback
  • Open communication
  • Positive reinforcement
  • Impeccable customer service
  • High commitment to customer service
  • Passionate about customer service
  • Deadline focused
  • Deadline and target-orientated

Affiliations

  • Polo

Accomplishments

    Drama Colours

    Polo Colours

Languages

French
Intermediate

Timeline

Bachelor of Arts -

University of Strathclyde
09.2025 -

Castle guide

National Trust for Scotland
04.2024 - 04.2024

Swim instructor

Swimeasy Ltd
09.2023 - 06.2025

Scottish Qualifications Certificate -

George Watson's College
08.2012 - 06.2025
Chloe Walker