Hannah Bond

• Provided friendly and attentive customer service, making sure every guest left with a smile and a positive experience.
• Enjoyed the buzz of a busy wine bar, efficiently juggling multiple tasks while keeping the energy up and staying on top of things.
• Eagerly learned and adapted to new menu items and specials, quickly becoming knowledgeable and confident in explaining them to guests.
• Always showed up on time and ready to work, helping the team stay

organised and ensuring smooth operations, especially during rush

hours.

• Listened to and accommodated various customer preferences and special requests, using flexibility and quick thinking to meet their needs.
• Regularly went the extra mile to help colleagues during busy times, creating a supportive and teamwork-oriented environment both in the kitchen preparing food or in the winebar front of house.
• Took initiative to address and resolve customer complaints quickly,

maintaining high standards of service and guest satisfaction.

• Kept the seating areas and tables clean and organised, ensuring a safe, welcoming atmosphere for both guests and staff.
• Obtain in depth information and knowledge regarding wine choices from an experienced wine semeliar to relay back to the customers.

• Sorted incoming mails for swift response times.
• Conducted research on relevant topics; improved knowledge base for strategic planning.
• Supported human resource procedures with efficient administrative duties.
• Handled petty cash expenses for better financial control at the office level.
• Coordinated travel arrangements to facilitate smooth business trips.
• Kept files organised and up-to-date for accurate record-keeping purposes.
• Booked flights and hotels for domestic and international meetings.
• Sourced and ordered office supplies within allocated budget.
• Screened incoming phone calls and relayed detailed messages.
• Tracked expenses in quickbooks and met budget targets.
• Prepared and processed invoices for prompt customer payments.
• Enhanced client satisfaction with timely resolution of invoice queries.

• Delivered excellent customer service by answering queries and providing product information.
• Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
• Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.