Summary
Overview
Work history
Education
Skills
Timeline
Generic

Hannah Beard

Weston-Super-Mare,United Kingdom

Summary

A dedicated and adaptable professional with extensive experience in the hospitality industry, by consistently upholding high standards of operational excellence across a variety of customer-facing roles. I have a proven ability to uphold strong communication, attention to detail and the significance of teamwork.


Alongside a solid foundation in hospitality, I hold a degree in Criminology and A-levels including Sociology and Psychology, reflecting my long-standing interest in the social sciences field. I am particularly keen to apply my interpersonal and organisational skills to roles within the criminal justice sector, with a strong desire to gain hands-on experience in offending support services.

Overview

2
2
years of professional experience
10
10
years of post-secondary education

Work history

Receptionist

San Carlo
Birmingham, West Midlands
04.2024 - Current
  • Managed phone calls, resulting in effective communication flow within the company.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Facilitated issue resolution through tracking of complaints until they were fully addressed.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Embodied company values through friendly and reliable customer service.
  • Supported HR team by taking comprehensive notes during employee relation meetings.


Barista

Chai and Crumbs
Birmingham, West Midlands
11.2023 - 03.2024
  • Delivered exceptional service to customers for their enjoyment and comfort.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Implemented hygiene standards throughout café premises for public health safety compliance.
  • Led regular stock takes and oversaw incoming deliveries, ensuring efficient stock management.

Waitress, Bartender and Hotel Receptionist

The Blue Piano
Birmingham, West Midlands
03.2023 - 03.2023
  • Provided top-notch service to customers, improving the overall dining experience.
  • Played an integral role in delivering diverse events such as weddings, baby-showers, birthday celebrations and private music hires, ensuring smooth operation.
  • Supervised front desk operations, providing guest check-ins and check-outs.
  • Pivotal role in bar operations, including making drinks, managing stock and training new staff members.
  • Ensured a clean and sanitary workspace across all service areas.

Education

Bachelor of Arts - Criminology

University of Birmingham
Birmingham
09.2022 - 05.2025

A-Levels - Criminology

Weston College
Weston-super-Mare
09.2020 - 06.2022

A-Levels - Psychology

Weston College
Weston-super-Mare
09.2020 - 06.2022

A-Levels - Sociology

Weston College
Weston-super-Mare
09.2020 - 06.2022

Extended Project Qualification (EPQ) - Social Sciences

Weston College
Weston-super-Mare
09.2020 - 06.2022

Skills

  • Attention to Detail
  • Microsoft Office
  • Professional demeanour
  • Rapport building
  • Organisation and efficiency
  • Reliable punctuality
  • Independent
  • Reliable team worker

Timeline

Receptionist

San Carlo
04.2024 - Current

Barista

Chai and Crumbs
11.2023 - 03.2024

Waitress, Bartender and Hotel Receptionist

The Blue Piano
03.2023 - 03.2023

Bachelor of Arts - Criminology

University of Birmingham
09.2022 - 05.2025

A-Levels - Criminology

Weston College
09.2020 - 06.2022

A-Levels - Psychology

Weston College
09.2020 - 06.2022

A-Levels - Sociology

Weston College
09.2020 - 06.2022

Extended Project Qualification (EPQ) - Social Sciences

Weston College
09.2020 - 06.2022
Hannah Beard