Summary
Overview
Work history
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Hanif Sajad

Leeds ,West Yorkshire

Summary

Managed contracts, built strong client relationships, and driven performance through smart use of tools like Logosoft , Timegate , BigChange , Immix , Calipsa , and Power BI .

From control room operations to high-level client management, I bring hands-on experience, a problem-solving mindset, and a focus on efficiency , compliance , and innovation .

Overview

6
6
years of professional experience
1
1
Certification

Work history

Operations Manager

Smartwatch Solutions
Leeds, West Yorkshire
01.2024 - 04.2025
  • Led company-wide operations, managing staff, systems, and service delivery across all sites
  • Introduced operations software for GPS tracking, real-time reporting, and body-worn cameras
  • Launched a new eviction support service, adding a key revenue stream to the business
  • Maintained strong client relationships and ensured service excellence
  • Managed inductions, training, and compliance for site teams
  • Managed vendor relationships to ensure timely delivery of services.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Implemented quality control measures.
  • Acted as the primary point of contact for all types of investigations, including CCTV analysis for break ins and handling allegations made against security staff.

Regional operations manager

First Response Group
Leeds, West Yorkshire
03.2023 - 08.2023
  • Oversaw operations in South Yorkshire & Midlands, meeting KPIs and building client relations.
  • Handled escalated customer complaints swiftly and professionally.
  • Led recruitment, training, and staff welfare initiatives
  • Implemented a new internal system, improving efficiency across all teams
  • Managed rosters, payroll inquiries, and facilitated the development of new workflows
  • Led investigations into security violations, leading to prompt resolutions.

Central Service Team Leader

First Response Group LTD
Leeds , West Yorkshire
11.2022 - 03.2023
  • Trained new and existing staff, while optimizing operational procedures
  • Managed client complaints and developed solutions to improve service
  • Led operational improvements through internal process optimization
  • Enhanced team performance by implementing strict and efficient security protocols.
  • Maintained high standards of professionalism, contributing to positive public perception of the company's image.

Control Room Operator

First Response Group LTD
Leeds, West Yorkshire
04.2021 - 11.2022
  • Monitored CCTV operations using Immix, produced detailed security reports
  • Trained junior staff and contributed to security efficiency improvements
  • Maintained compliance with safety regulations and liaised with law enforcement
  • Reviewed archived footage upon request from law enforcement, helping solve criminal cases more efficiently.
  • Monitored multiple screens simultaneously, ensuring comprehensive coverage of premises.

Security Supervisor – University of Huddersfield

Constant Security Services
Mexborough, Doncaster
06.2020 - 06.2021
  • Led security operations and trained new officers
  • Handled critical incidents and ensured smooth operations through CCTV
  • Maintained keyholder responsibilities and managed emergency response
  • Monitored alarm systems effectively preventing unauthorised breaches.
  • Mitigated potential threats with constant surveillance of premises.

Security Officer

Constant Security Services
Mexborough, Doncaster
01.2019 - 06.2020
  • Conducted routine patrols and managed access control systems
  • Assisted emergency services in critical situations
  • Applied conflict resolution skills and maintained safety standards
  • Trained across all sites in West Yorkshire

Skills

  • Operations Management & Leadership
  • Workforce Management Tools (Logosoft, Timegate, BigChange, Immix, Calipsa)
  • Data Analytics & Reporting (Power BI)
  • Client Relationship Management
  • Risk Assessment & Incident Reporting
  • Staff Training & Compliance Management
  • Problem Solving & Conflict Resolution
  • Team Motivation & Staff Welfare
  • Resourcefulness
  • Empathy and compassion

Languages

English
Fluent
Urdu
Fluent

Certification

  • SIA Door Supervisor Licence
  • SIA Handcuff Training
  • CSCS Card
  • Water Hygiene Card
  • Full UK Driving Licence

Affiliations

  • Outside of work, I enjoy spending quality time with my family, which is really important to me. When I have some free time, I like going for drives—it helps me unwind and clear my head. I'm also a big fan of sports, both watching and playing a variety of them, as it keeps me active and competitive.

References

References available upon request.

Timeline

Operations Manager

Smartwatch Solutions
01.2024 - 04.2025

Regional operations manager

First Response Group
03.2023 - 08.2023

Central Service Team Leader

First Response Group LTD
11.2022 - 03.2023

Control Room Operator

First Response Group LTD
04.2021 - 11.2022

Security Supervisor – University of Huddersfield

Constant Security Services
06.2020 - 06.2021

Security Officer

Constant Security Services
01.2019 - 06.2020

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Hanif Sajad