Hania Ahmad

Croydon,Surrey

Summary

Economics graduate with strong analytical, administrative, and customer service experience, skilled in data analysis using Python, Stata, and advanced Excel functions. Experienced in handling data accurately, managing records, processing financial transactions, and communicating professionally in fast-paced environments. Demonstrates excellent organisational and multitasking abilities, supported by research experience through a dissertation focused on the impact of technological change on employment.

Overview

years of professional experience

Certification

Work history

Customer Advisor

Boots, Bromley

Bromley

2025.12 - 2026.01

Provided exceptional front-line customer service, serving as a primary contact for inquiries and assistance.
Managed daily store administrative duties, including transaction processing and meticulous record-keeping.
Offered informed product advice and tailored recommendations to suit individual customer requirements and maintained knowledge of store services, promotions, and procedures to facilitate accurate information delivery.
Accurately processed customer payments, encompassing both cash and card transactions, and provided support in resolving any discrepancies.
Monitored product inventory levels and supported replenishment efforts to ensure efficient store operations.

Library Receptionist

Broad Green Library, Croydon

Croydon

2023.07 - 2024.10

Managed and updated confidential member records and library system information with a high degree of accuracy in compliance GDPR
Oversaw and managed library resources as key front-of-house contact ensuring availability and a welcoming environment.
Supported stock management procedures to guarantee resource accessibility and proper organisation.
Contributed to the refinement of internal documentation and procedures.
Professionally managed and responded to all incoming communications including emails, phone calls, and in-person inquiries within timely parameters.
Processed payments, fines, and membership-related transactions.

Student Mentor

Reach Out Mentoring, Finsbury Park

Finsbury Park

2023.11 - 2024.05

Provided weekly mentoring, serving as crucial support system for young individuals from under-represented backgrounds.
Designed and adapted mentoring sessions to align with programme goals and individual student requirements.
Managed time efficiently within structured framework ensuring reliable and consistent session delivery.
Documented and analysed progress to continually refine mentoring approach and contributed positively to professional and collaborative team atmosphere.

Education

GCSE -

Norbury Manor High School for Girls

A-levels -

Coloma Convent School for Girls

Degree - Economics

University of Greenwich

Skills

Data Analysis: Python and Stata (Data cleaning, Data analysis)
Microsoft Office heavily Excel (Data entry accuracy, Formulas)
Administrative Systems (Record management, documentation handling)

Customer Service (Customer interactions and conflict resolutions)
Financial transactions handling