Hani Hanna

• Safely dispatching trains, ensuring platforms are clear and signals are correctly observed.
• Assisting customers with boarding, alighting and accessibility needs.
• Providing clear, friendly and accurate travel information through announcements and face‑to‑face support.
• Maintaining station standards by carrying out safety checks, cleaning tasks and general upkeep.

Meet & Greet Assistants are a reassuring presence for customers, offering guidance, support and information. Responsibilities include:

• Keeping customers informed through announcements and personal interactions, creating a warm and helpful experience.
• Supporting safe and timely train departures by working closely with station and traincrew colleagues.
• Providing assistance during delays, helping customers navigate the station and to understand their travel options.
• Approaching customers, offering help with tickets and journey planning.
• Supporting customers using self‑service machines and coach them on how to use them.
• Providing clear, friendly information to help customers travel with ease.

Gateline Assistant

Operating and monitoring ticket gates.

Assisting customers with tickets and journey information.

Providing guidance and reassurance during disruption, helping customers stay safe and informed.

Acting as a visible, approachable presence for customers throughout the station.