Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Hamzah Adem

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience
5
5
Certifications

Work History

Sales Assistant/Cashier

Superdrug
London
08.2023 - 09.2024
  • Improved customer service by efficiently handling queries and complaints.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Trained new staff members, fostering a supportive working environment.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

Software Developer

SACCA Nursery
09.2024 - 06.2025
  • Designed an AI-driven educational game for special needs children, enhancing skill development and achieving a 40% improvement in user performance.
  • Collaborated with investors to plan and fund the game's development, targeting nurseries supporting SEN.
  • Collaborated with a team to design, prototype, and test the game.
  • Participated in discussions with stakeholders to plan the game's commercialisation.
  • Gained experience in project management, problem-solving, and AI integration.

Head of Debating Society

Debate Mate
  • Led and organized debate sessions, fostering critical thinking and public speaking skills.
  • Represented the society in inter-school competitions.
  • Developed skills in leadership, team coordination, and conflict resolution.

Semi-Professional Academy Footballer

Enfield Town Football Club
  • Played at a competitive level for an academy team, balancing rigorous training schedules with academic.
  • Gained skills in teamwork, discipline, and time management.

Online Work Experience

Barclays
01.2018 - 01.2019
  • Observed virtual operations and gained insights into financial advisory and banking services through online sessions.
  • Participated in webinars and virtual meetings to learn about client account management and financial planning.
  • Gained an understanding of compliance requirements and risk management in financial transactions.

Education

Bachelor of Science - Computer Science

Aston University
09.2024 -

GCSE'S -

Heartlands High School
09.2016 - 08.2020

Skills

  • Python
  • JavaScript
  • HTML
  • CSS
  • Basic AI and Machine Learning integration
  • Artificial Intelligence
  • Machine Learning
  • Competitive Debating
  • Football and Sports Performance
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Certification

Python 100 Days of Code Bootcamp, Dr. Angela Yu, In Progress

Awards

  • Achieved 9 GCSEs, Grades A
  • - B

Timeline

Bachelor of Science - Computer Science

Aston University
09.2024 -

Software Developer

SACCA Nursery
09.2024 - 06.2025

Sales Assistant/Cashier

Superdrug
08.2023 - 09.2024

Online Work Experience

Barclays
01.2018 - 01.2019

GCSE'S -

Heartlands High School
09.2016 - 08.2020

Head of Debating Society

Debate Mate

Semi-Professional Academy Footballer

Enfield Town Football Club

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Hamzah Adem