Zita Klaucane
Crawley,West Sussex
Summary
Energetic and dedicated professional with proven expertise in customer service,communication,and organisational skills. Skilled in cash handling and POS operations,with the ability to multitask and solve problems effectively. Known for a positive attitude,excellent teamwork, and reliably providing high-quality service to customers and colleagues.
Overview
7
7
years of professional experience
Work history
Sales assistant/cashier
JD Sports
Croydon, Surrey
11.2022 - 08.2024
- Handled queries and complaints efficiently, improving customer service satisfaction.
- Conducted daily inventory checks to ensure accurate stock levels.
- Demonstrated products effectively, leading to increased sales conversions.
- Communicated detailed product information clearly to customers.
- Managed till operations smoothly, reducing customer waiting time.
- Executed cash transactions swiftly, ensuring accurate financial accounting at shift end.
- Collaborated with team members to consistently achieve sales targets.
- Balanced multiple tasks while delivering exceptional customer care.
- Participated in regular professional development training sessions to stay updated on industry standards and practices.
- Trained in Visual Merchandising,supporting the set-up of promotional displays and ensuring products were presented to maximise sales.
- Assisted with floor layout changes,stock replenishment, and maintaining brand guidelines in store.
Barista
Starbucks Coffee
Wellingborough, Northamptonshire
07.2020 - 10.2022
- Promoted seasonal beverages, resulting in a marked increase in sales.
- Managed high-volume orders effectively during peak periods, preserving service excellence.
- Maintained café cleanliness while skillfully preparing customer orders.
- Ensured the highest quality by monitoring pastry freshness on display.
- Facilitated prompt payment processing, minimising customer wait times through warm greetings.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Trained as a shift leader,supported management by overseeing daily operations,including cash handling,stock control,opening/closing procedures and training new team members.
Warehouse worker
XPO Logistics
Wellingborough, Northamptonshire
07.2019 - 07.2020
- Ensured cleanliness in warehouse, promoting a safe working environment.
- Verified accuracy of incoming shipments against invoices and orders.
- Executed manual lifting tasks to minimise injury risk.
- Managed customer returns effectively, achieving satisfactory resolutions.
- Operated pallet jacks safely, preventing workplace accidents.
- Picked, packed, and dispatched high-volume orders, consistently surpassing performance targets.
- Attended shift briefings to understand work requirements.
Quality checker
IMK Automotive
Kettering, Northamptonshire
09.2018 - 07.2019
- Compiled detailed reports on product failures to identify improvement areas.
- Facilitated training sessions to enhance team understanding of quality control procedures.
- Liaised with suppliers to secure delivery of high-quality materials.
- Investigated customer complaints, ensuring swift resolutions and satisfaction.
Warehouse worker
Booker
Wellingborough, Northamptonshire
05.2018 - 09.2018
- Scanned cargo to track freight movements effectively.
- Loaded packaged goods onto trucks for efficient shipping.
- Prepared items for timely dispatch and secure transportation.
Fashion warehouse operative
Monsoon UK
Wellingborough, Northamptonshire
06.2017 - 05.2018
- Conducted careful inspections of received goods after unpacking deliveries.
- Enhanced ease of locating tagged fashion items for improved inventory management.
- Addressed customer returns swiftly, leading to effective problem resolution.
- Supported loading and unloading activities to facilitate quicker delivery timelines.
Education
Foundation Degree in Arts - Interior designer
Design and art school
Daugavpils,Latvia 2015 - 2017
A-Levels - Student
Plavinu novada gimnazija
Plavinas,Latvia 2006 - 2015
Art diploma - Student
Art school
Plavinas,Latvia 2008 - 2015
Skills
- Multitasking efficiency
- Time management and organisation
- Cash handling and till operations
- Product expertise
- Confident communication
- Excellence in Customer Service
- Quick learning and adaptability
- Teamwork
- Patience and empathy
- Creativity and innovation
- Attention to detail
Languages
English
Fluent
Latvian
Fluent
Russian
Fluent
Affiliations
- Photograhy
- DIY proyects
- Travel
References
References available upon request.
Timeline
Sales assistant/cashier
JD Sports
11.2022 - 08.2024
Barista
Starbucks Coffee
07.2020 - 10.2022
Warehouse worker
XPO Logistics
07.2019 - 07.2020
Quality checker
IMK Automotive
09.2018 - 07.2019
Warehouse worker
Booker
05.2018 - 09.2018
Fashion warehouse operative
Monsoon UK
06.2017 - 05.2018
Foundation Degree in Arts - Interior designer
Design and art school
2015 - 2017
A-Levels - Student
Plavinu novada gimnazija
2006 - 2015
Art diploma - Student
Art school
2008 - 2015
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