Hamza Achkanbaa
Nottingham
Summary
Friendly, reliable, and hardworking team member with over 10 years of customer service and hospitality experience. Comfortable working in fast-paced environments, supporting customers, and working as part of a team. Experienced in following procedures, handling pressure during busy periods, and delivering excellent service. Flexible and available for evenings, weekends, and public holidays shifts.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
Work history
Hospitality Team Member / Entertainer (Freelance)
Top Luxury Hotels (Iberostar, Radisson Blu, etc.)
08.2017 - 03.2025
- Delivered friendly and professional service to large numbers of guests daily
- Worked as part of a team to ensure smooth day-to-day operations
- Communicated clearly with customers from different cultures and backgrounds
- Maintained a positive attitude during busy periods
- Followed safety procedures and workplace standards at all times
- Supported and trained new team members
Farm Worker
Vegetable Farm
07.2013 - 05.2016
- Worked efficiently in a physically demanding and fast-paced environment
- Followed instructions carefully to complete tasks correctly and on time
- Maintained reliability and strong work ethic in all weather conditions
- Worked cooperatively with team members to meet daily targets
Education
Diploma - Catering and Food Service Assistant
Institut Spécialisé en Hôtellerie et Tourisme Founty
Agadir, MoroccoDiploma - Artistic Blacksmith
Institut Spécialisé des Arts Traditionnels
Inezgane, MoroccoSkills
- Customer service and clear communication
- Teamwork in fast-paced environments
- Time management and multitasking
- Following instructions and procedures
- Calm and efficient under pressure
- Reliability and punctuality
- Basic food service and hygiene knowledge
Languages
Arabic – Fluent (C2)
Moroccan Arabic – Fluent (C2)
French – Fluent (C2)
English – Intermediate (B1)
Portuguese – Basic (A1)
Accomplishments
Earned certificate of achievement for exceptional services, unwavering dedication, and colleagues support. (Hotel Radisson Blu Resort Saidia Beach 2023)
Timeline
Hospitality Team Member / Entertainer (Freelance)
Top Luxury Hotels (Iberostar, Radisson Blu, etc.)
08.2017 - 03.2025
Farm Worker
Vegetable Farm
07.2013 - 05.2016
Diploma - Artistic Blacksmith
Institut Spécialisé des Arts Traditionnels
Diploma - Catering and Food Service Assistant
Institut Spécialisé en Hôtellerie et Tourisme Founty