Hamsa Ahmed
Queen's Park, London,England
Summary
Reliable and adaptable professional with extensive experience in customer service and delivery roles. Demonstrates strong communication skills and a customer-focused approach, ensuring positive interactions. Skilled in workload management, prioritising tasks effectively in high-pressure environments. Holds a commercial driving licence with expertise in multi-drop delivery, route management, and vehicle handling. Proficient in picking, packing, equipment operation, and manual handling of heavy loads safely. Committed to maintaining high standards and efficiency across diverse work settings.
Overview
7
7
years of professional experience
Work history
Delivery driver
Argos
London, City of Westminster
2025.09 - Current
- Navigated various routes efficiently, leading to increased route coverage.
- Handled fragile items carefully, resulting in zero damage complaints.
- Coordinated delivery schedules for optimum time management.
- Maintained vehicle cleanliness for a professional appearance.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Provided excellent customer service, enhancing company reputation.
- Completed emergency deliveries successfully despite challenging conditions.
- Improved client satisfaction by delivering packages promptly and accurately.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Assisted in warehouse organisation to streamline packing process.
- Completed deliveries with smile and patient, personalised service.
- Safely loaded and unloaded packages with zero material damage.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
Till Worker
Amigo's burgers and shakes
London
2022.02 - 2022.05
- Greeting and Assisting Customers: Welcoming customers, taking orders accurately, and answering any questions about the menu.
- Order Processing: Inputting orders into the system, ensuring they are correct, and handling payments at the counter or via delivery services.
- Managing Complaints: Addressing and resolving customer complaints or issues in a friendly and efficient manner.
- Restocking Supplies: Monitoring stock levels of ingredients, packaging, and other supplies, and replenishing them as needed.
- Inventory Checks: Assisting with inventory counts and reporting any shortages or discrepancies to the manager.
- Supporting Colleagues: Working as part of a team to ensure efficient service, including assisting with other roles such as cooking, preparing shakes, or cleaning.
- Training New Staff: Helping to onboard and train new employees, sharing best practices, and ensuring they understand their duties.
- Was working behind the till in one of London's up a coming food brand.
- Customer Service
- Inventory and Stock Management
- Team Collaboration
Retail Worker
Argos
2022.09 - 2022.03
- Assisting Customers: Providing friendly and helpful assistance to customers, whether they are shopping in-store or collecting online orders.
- Order Processing: Handling customer orders, including helping them find products, using in-store kiosks, and managing reservations or click-and-collect services.
- Checkout Operations: Operating the cash register, processing payments, handling returns, and managing refunds or exchanges efficiently.
- Stocking Shelves: Ensuring that products are well-stocked, neatly arranged, and organized according to company guidelines.
- Inventory Management: Conducting regular stock checks, managing inventory levels, and reporting any discrepancies or low stock levels to management.
- Product Retrieval: Quickly and accurately retrieving items from stockrooms for customer collections or replenishing the sales floor.
- Maintaining Cleanliness: Keeping the store, including customer areas and stockrooms, clean, tidy, and safe.
- Compliance with Procedures: Adhering to company policies and procedures, including health and safety standards, security protocols, and loss prevention measures.
- Equipment Maintenance: Ensuring that all equipment, such as tills, kiosks, and stock scanners, are functioning properly and reporting any issues.
- Supporting Colleagues: Working collaboratively with team members to ensure smooth store operations, helping in various roles as needed, and providing support during busy periods.
- Training and Development: Assisting in training new staff members and staying updated on company policies, new products, and promotion.
- Promoting Products: Engaging with customers to promote special offers, upsell products, and recommend suitable items based on customer needs.
- Handling Complaints: Addressing and resolving customer complaints effectively, ensuring a positive shopping experience.
- Using In-Store Technology: Proficiently using in-store technology, such as order management systems, self-service kiosks, and mobile devices to assist customers and manage orders.
- Digital Literacy: Assisting customers with online orders, guiding them through the digital shopping process, and troubleshooting any issues.
- I was working as a retail worker as a part time worker.
- Customer Service
- Product and Stock Management
- Store Operations
- Team Collaboration
- Sales and Customer Engagement
- Technology Use
Floor Retailer
M&S Foods
London
2019.03 - 2019.03
- Assisting Customers: Helping customers find products, answering their questions, and providing information about promotions or offers.
- Checkout Operations: Operating the cash register, processing payments, handling returns, and managing exchanges.
- Stocking Shelves: Ensuring shelves are well-stocked, organized, and visually appealing.
- Inventory Management: Monitoring stock levels, conducting inventory checks, and reporting discrepancies.
- Merchandising: Arranging products according to company guidelines, ensuring promotional displays are set up, and maintaining the overall appearance of the store.
- Cleaning: Keeping the store clean, tidy, and safe for customers and staff, including the sales floor, checkout areas, and stockrooms.
- Waste Management: Handling perishable items, ensuring that products are within their sell-by dates, and managing waste appropriately.
- Following Procedures: Adhering to company policies, including health and safety regulations, food hygiene standards, and security protocols.
- Reporting Issues: Identifying and reporting any safety hazards, maintenance issues, or suspicious activities to the appropriate personnel.
- Working in one of the biggest stores as floor retailer in London.
- Customer Service
- Product Management
- Store Maintenance
- Compliance and Safety
Education
GCSE - Combined Science, Religious Studies, Math's, English, Sports
Secondary School
1 2015 - 1 2020
Diploma of Higher Education - digital media
st charles sixth form college
london 09/2020 - 05/2022
Diploma of Higher Education - business
St charles sixth form college
london 09/2020 - 05/2022
Skills
I am a reliable and adaptable individual with experience across customer service and delivery-based roles I work well both independently and as part of a team, using strong communication skills and a customer-focused approach to ensure a positive experience in every interaction
I am a decisive thinker who can manage workload effectively, prioritising tasks and maintaining high standards even in fast-paced or high-pressure environments I am quick to learn and confident in adapting to new tools, systems, and ways of working, allowing me to contribute efficiently from an early stage
My experience includes multi-drop delivery and route management, where I have developed strong organisational skills and the ability to manage time and loads effectively I hold a commercial driving licence and am confident in vehicle handling, including van unloading, parcel inspection, and maintaining accuracy and safety throughout the delivery process
I also bring hands-on experience in picking and packing, equipment operation, and manual handling, including lifting heavy loads safely I am comfortable working in varying weather conditions and remain prepared to respond appropriately in emergency situations when required
Overall, I combine strong customer service skills with practical, hands-on experience and a flexible mindset, making me a dependable and efficient team member in a range of work environments
Affiliations
- I have a strong passion for football, having played since a young age and been part of multiple teams, which has helped me develop teamwork, discipline, and commitment. I also enjoy watching football and keeping up with the sport. I am a very active and sporty individual who enjoys hiking and spending time outdoors, as well as reading in natural environments. In my downtime, I enjoy watching anime and TV series as a way to relax and unwind.
Clubs and memberships:
Youth club, Ex voluntary worker, Volunteered for environmental initiatives, Captain of my local football club, Part of a run club, Helped organize a trip to paintballing at university
Sixth form courses and results:
- Level 3 business: Merit equivalent to.
- Level 3 digital media: Merit equivalent
Timeline
Delivery driver
Argos
2025.09 - Current
Retail Worker
Argos
2022.09 - 2022.03
Till Worker
Amigo's burgers and shakes
2022.02 - 2022.05
Floor Retailer
M&S Foods
2019.03 - 2019.03
GCSE - Combined Science, Religious Studies, Math's, English, Sports
Secondary School
1 2015 - 1 2020
Diploma of Higher Education - digital media
st charles sixth form college
09/2020 - 05/2022
Diploma of Higher Education - business
St charles sixth form college
09/2020 - 05/2022