Hamad Khalil
Wakef,West Yorkshire
Summary
Highly skilled professional with extensive expertise in customer service, project coordination, and performance management. Demonstrates strong initiative taking, resilience under pressure, and exceptional relationship-building abilities. Proficient in till management and banking, POS system operation, database management, and Microsoft Word and Excel. Adept at risk assessment, systems analysis, data encryption, and coding. Committed to delivering efficient customer support through effective communication skills and technical proficiency. Career goal includes leveraging technical skills to enhance operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Team member
Greggs
GRe, West Yorkshire
10.2024 - Current
- Recommended special services, collected additional fees and completed required documentation.
- Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.
- Received complaints and feedback, escalating as necessary for swift resolution.
- Collaborated and offered support with extra tasks to meet team goals.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Maintained high standards of food hygiene, securing customer trust.
Waiter
Kashmiri Aroma
Wakefield, West Yorkshire
08.2020 - 08.2022
- Verified completed orders and served guests at tables.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Informed customers regarding ingredients used to address allergy and dietary issues.
Education
Bachelor of Science - Business and Digital Technology
09/2021 - 05/2024
Skills
- First Aid certification
- Customer Service
- Project coordination
- Initiative taking
- Till management and banking
- Performance Management
- Following instructions
- Resilience under pressure
- Relationship-building
- Task prioritisation
- Time efficiency
- Communication skills
- Technical proficiency
- POS system operation
- Database management
- Microsoft Word and Excel
- Computer literacy
- Risk Assessment
- Customer support needs assessment
- Rapport building
- Systems Analysis
- Data encryption
- Coding
Affiliations
- reading
- researching
- developing life skills
Certification
sia badge
first aid certificate by elite top guards
Timeline
Team member - Greggs
10.2024 - Current
Waiter - Kashmiri Aroma
08.2020 - 08.2022
Sheffield Hallam University - Bachelor of Science, Business and Digital Technology
09/2021 - 05/2024