Hamaada Hirsi
Birmingham,West Midlands
Summary
Customer-oriented professional with strong communication and problem-solving skills. Delivers goods safely and promptly, ensuring high levels of customer satisfaction. Utilises GPS technology to optimise delivery routes and enhance operational efficiency. Responsible Driver skilled at navigation and providing efficient, on-time deliveries. Possesses comprehensive visual memory and excellent sense of direction. Focused individual uses initiative to anticipate and meet customer needs. Completes tasks with accuracy, positive attitude and dedication. Customer-oriented Driver able to maintain thorough and accurate records and notes to keep management informed of delivery progress. Reliable Parcel Delivery Driver skilled in time management and route optimisation. Achieves punctual deliveries while maintaining accurate records and ensuring compliance with company policies. Dedicated to providing exceptional customer service and adapting to changing delivery requirements.
Overview
21
21
years of professional experience
Work History
Parcel Delivery Driver
Amazon Flex
Birmingham, West Midlands
05.2025 - Current
- Strived to make deliveries on time to meet schedule demands.
- Maintained accurate delivery records, updating tracking systems upon completion of deliveries.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Managed time effectively, completing all scheduled deliveries within allocated time frames.
- Obtained signatures and took pictures of parcels for proof of delivery purposes.
- Responded promptly to delivery changes or additional instructions from the depot.
- Navigated through diverse weather conditions, ensuring timely deliveries regardless of challenges.
- Stored parcels in safe or specified locations in the event of unanswered doors or delivering back to depots for redelivery scheduling.
- Supported customers with special needs following company guidelines.
- Processed returns and undeliverable items, coordinating with the depot for swift resolution.
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Utilised GPS and route planning software to optimise delivery routes, reducing fuel consumption and delivery times.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Navigated through diverse weather conditions and traffic situations, ensuring timely and safe delivery of items.
- Conducted daily vehicle checks to adhere to safety and maintenance standards, reporting any issues promptly.
- Adhered to traffic laws and regulations, maintaining a clean driving record throughout employment.
- Checked vehicle's fluid levels and tyre pressure, promptly scheduling any required repairs.
- Utilised problem-solving skills to address delivery discrepancies and route obstructions proactively.
- Communicated effectively with team members and management through verbal and written means.
Private Hire Driver
Bolt/Uber
Birmingham/London
10.2016 - Current
- Followed despatch personnel orders to complete accurate, on-time stops.
- Maintained a clean and comfortable vehicle environment for optimal passenger satisfaction.
- Provided safe and timely transportation for passengers to various destinations across the city.
- Assisted passengers with loading and unloading luggage, ensuring careful handling of belongings.
- Operated vehicles in a safe manner, following highway laws and best driving practices.
- Followed strict confidentiality guidelines regarding passenger information and destinations.
- Conducted regular vehicle maintenance checks to comply with safety regulations and standards.
- Maintained vehicle in optimum condition for safety and reliability.
- Adapted quickly to changing road conditions and diversions to maintain schedules.
- Stayed vigilant and within safe driving practices when operating vehicles.
- Responded promptly to booking requests via phone and mobile application platforms.
- Kept vehicle interior and exterior spotless by carrying out vehicle deep cleaning, including pressure washing, shining and hoovering.
- Demonstrated excellent customer service skills by addressing passenger inquiries politely.
Parcel Delivery Driver
Amazon Logistics
Birmingham, West Midlands
07.2025 - 08.2025
- Strived to make deliveries on time to meet schedule demands.
- Maintained accurate delivery records, updating tracking systems upon completion of deliveries.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Navigated through diverse weather conditions, ensuring timely deliveries regardless of challenges.
- Obtained signatures and took pictures of parcels for proof of delivery purposes.
- Responded promptly to delivery changes or additional instructions from the depot.
- Managed time effectively, completing all scheduled deliveries within allocated time frames.
- Stored parcels in safe or specified locations in the event of unanswered doors or delivering back to depots for redelivery scheduling.
- Processed returns and undeliverable items, coordinating with the depot for swift resolution.
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Mapped out driving routes ahead of time to determine fastest route.
- Utilised GPS and route planning software to optimise delivery routes, reducing fuel consumption and delivery times.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Navigated through diverse weather conditions and traffic situations, ensuring timely and safe delivery of items.
- Completed daily pre-departure inspection checklist before every shift.
- Conducted daily vehicle checks to adhere to safety and maintenance standards, reporting any issues promptly.
- Notified management of vehicle safety concerns and issues.
- Assisted in loading and unloading goods, following proper manual handling techniques to prevent injuries.
- Adhered to traffic laws and regulations, maintaining a clean driving record throughout employment.
- Checked vehicle's fluid levels and tyre pressure, promptly scheduling any required repairs.
- Inspected goods while loading and unloading and immediately notified direct supervisor of any quality related situations.
- Reported all vehicle defects and maintenance requirements via daily check sheet.
- Managed returns and exchanges at the point of delivery, processing paperwork accurately and efficiently.
- Utilised problem-solving skills to address delivery discrepancies and route obstructions proactively.
- Communicated effectively with team members and management through verbal and written means.
- Obtained signatures needed to complete and process paperwork upon deliveries.
- Drove motor vehicles safely and in line with UK Highway Code.
- Operated motor vehicle safely and in line with UK highway code.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Followed manual handling practices to lift and carry heavy items.
- Planned and followed most efficient route using GPS software to avoid traffic congestion.
- Followed pre-planned routes set by transport managers, promptly updating when rerouting was required.
Medical Laboratory Assistant
UHB NHS Foundation Trust
Birmingham, West Midlands
05.2006 - 10.2018
- Cleaned and tidied laboratory benches and other workstations to keep work environment safe.
- Set up, cleaned and maintained laboratory equipment for optimal use and accurate results.
- Performed calibrations and adjustments on laboratory instruments, ensuring precise measurements and reliable test results.
- Used PPE and followed health and safety procedures.
- Monitored and reported any equipment malfunctions, facilitating timely repairs to minimise downtime.
- Conducted routine and specialised tests on biological specimens, contributing to comprehensive patient health assessments.
- Conducted laboratory tests under strict conditions for accurate results.
- Used correct PPE when handling samples to avoid infections.
- Prepared samples accurately for different testing techniques.
- Adhered to all legal and regulatory requirements, upholding the highest standards of laboratory practice.
- Updated and maintained data from tests and clinical results for reliable recordkeeping.
- Managed preparation of specimens for analysis and observation to prevent contamination.
- Collaborated with healthcare professionals, providing critical lab results for informed patient diagnosis and treatment planning.
- Labelled and analysed fluids in compliance with regulations and patient identity.
- Followed procedures, protocols and directives to provide clients with high-quality laboratory service.
- Managed waste disposal according to health and safety guidelines, reducing environmental impact and promoting a safe workplace.
- Logged patient data meticulously in laboratory information systems, enhancing traceability and confidentiality of medical records.
- Received, labelled and packed specimens correctly for analysis.
- Calibrated laboratory equipment to precise specifications for accurate analysis.
- Organised and prioritised specimens and tests based on urgency of request, stability of specimen and timing protocols.
- Contributed to quality assurance audits, identifying and rectifying procedural discrepancies to uphold accreditation standards.
- Packaged materials or samples following directions for delivery to other sites or hospitals.
- Assisted in locating stored specimens for further testing and analysis.
- Handled sensitive patient information with utmost confidentiality, respecting privacy and ethical considerations.
- Prepared high quality samples promptly to meet turnaround times.
- Disposed of chemical waste in designated areas and appropriate disposal systems, keeping in-line with legal regulations.
- Carried out identification of specimen type and coding to enable rapid requesting in laboratory computer.
- Participated in stock management, ordering and organising supplies to ensure uninterrupted laboratory operations.
- Delivered training sessions for new staff, fostering a knowledgeable and competent laboratory team.
- Assisted pathologists during autopsies, providing essential support for complex diagnostic investigations.
- Engaged in continuous professional development, staying abreast of advancements in medical laboratory technology.
Domestic Assistant
BSMH NHS Foundation Trust
02.2005 - 03.2012
- Used proper caution signage and safety procedures around residents and visitors when cleaning.
- Used chemical cleaners for intended purpose and wore protective clothing in line with health and safety guidelines.
- Stocked toilet tissue, paper towels and other bathroom supplies.
- Conducted deep cleaning of bathrooms and kitchens, focusing on sanitisation to meet health standards.
- Stayed updated on latest hygiene regulations and hospital best practices by attending regular staff training.
- Kept rooms clean and hygienic through regular deep cleaning and sanitising.
- Used appropriate cleaning techniques to clean different materials.
- Ensured safe usage of chemical cleaners.
- Maintained outdoor areas, including patios and pools, to enhance the aesthetic appeal of properties.
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Kept kitchen spaces and utensils hygienic.
- Informed supervisor when supplies were low.
- Managed inventory of household goods, anticipating needs and avoiding shortages.
- Tailored cleaning techniques and products to suit different surfaces and materials, preventing damage and prolonging lifespan.
- Kept floors spotless and clean through regular mopping, hoovering and floor buffing.
- Conducted inventory checks on cleaning supplies and household items, restocking essentials to avoid shortages.
- Observed strict confidentiality regarding personal and financial information encountered while performing duties.
- Cleaned rooms to satisfaction of clients and management.
- Polished windows, mirrors and ornaments to pristine shine.
- Swept and damp-mopped private stairways and hallways.
- Reported maintenance issues to housekeeping status board.
Domestic Assistant
UHB NHS Foundation Trust
Birmingham, West Midlands
03.2005 - 05.2006
- Used chemical cleaners for intended purpose and wore protective clothing in line with health and safety guidelines.
- Used proper caution signage and safety procedures around residents and visitors when cleaning.
- Conducted deep cleaning of bathrooms and kitchens, focusing on sanitisation to meet health standards.
- Completed all cleaning tasks as instructed by line managers, finishing on time and to high-quality standards.
- Stocked toilet tissue, paper towels and other bathroom supplies.
- Stayed updated on latest hygiene regulations and hospital best practices by attending regular staff training.
- Kept rooms clean and hygienic through regular deep cleaning and sanitising.
- Used appropriate cleaning techniques to clean different materials.
- Maintained outdoor areas, including patios and pools, to enhance the aesthetic appeal of properties.
- Ensured safe usage of chemical cleaners.
- Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
- Tailored cleaning techniques and products to suit different surfaces and materials, preventing damage and prolonging lifespan.
- Kept floors spotless and clean through regular mopping, hoovering and floor buffing.
- Observed strict confidentiality regarding personal and financial information encountered while performing duties.
- Carried out regular, planned deep cleaning of hospital wards on a weekly, monthly and annual basis.
Education
Foundation Degree in Science - Foundation Degree in Biomedical Science
University of Wolverhampton
Wolverhampton01-2010
Certificate of Higher Education - Access to Higher Education
Matthew Bolton College
Birmingham01-2006
Higher National Diploma - High School
Harbi High School
Mogadishu01-2002
Skills
- GPS and route planning
- Customer communication
- Time management
- Vehicle inspection
- Problem solving
- Safety compliance
- Load securing
- Delivery optimization
- Traffic navigation
- Schedule adherence
- Signature collection
- Picking and packing
- Time-management
- Heavy lifting techniques
- Navigation proficiency
- Delivery management
Languages
English
Advanced
C1
Arabic
Proficient
C2
Interests
- I like to stay informed about current situations both locally and globally I do this by watching the news on TV or reading articles on the internet
- I like exercising, especially running and playing football and go to the gym
Timeline
Parcel Delivery Driver
Amazon Logistics
07.2025 - 08.2025
Parcel Delivery Driver
Amazon Flex
05.2025 - Current
Private Hire Driver
Bolt/Uber
10.2016 - Current
Medical Laboratory Assistant
UHB NHS Foundation Trust
05.2006 - 10.2018
Domestic Assistant
UHB NHS Foundation Trust
03.2005 - 05.2006
Domestic Assistant
BSMH NHS Foundation Trust
02.2005 - 03.2012
Foundation Degree in Science - Foundation Degree in Biomedical Science
University of Wolverhampton
Certificate of Higher Education - Access to Higher Education
Matthew Bolton College
Higher National Diploma - High School
Harbi High School