Hakesh Bhanderi
Welling,Kent
Summary
Dynamic and results-driven professional with extensive expertise in key account handling, brand development, and business growth. Demonstrates strong leadership in team management, fostering team growth through effective recruitment and performance reviews. Proficient in budget planning, supply chain understanding, and commercial sales, with a proven track record in client relationship building and technical product knowledge. Good at KPI tracking to ensure consistent achievement of business objectives. Committed to leveraging skills in sales training and strategic planning to drive organisational success.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Commercial Sales Manager
Lookers Motor Group Limited
Colchester, Essex
10.2023 - Current
- Handled complex customer queries, providing satisfactory resolutions promptly.
- Liaised effectively with internal departments to ensure seamless service delivery.
- Optimised use of CRM systems for better customer relationship management.
- Conducted market research for identification of new business opportunities.
- Led training sessions, enhancing team's sales techniques and product knowledge.
- Managed budgets and resources within the commercial department.
- Formulated sales targets, driving team towards success.
- Monitored competitor activity, adapting sales strategies accordingly.
- Increased brand visibility by implementing effective sales strategies.
- Ensured high client retention rate with excellent customer service skills.
- Managed team of 4 staff, driving performance with motivational strategies to exceed sales targets.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
Business Manager
Lookers PLC
Colchester, Essex
07.2022 - 09.2023
- Facilitated team building workshops, boosting overall morale.
- Devised sales targets, driving the team's motivation and focus towards achieving them.
- Conducted performance reviews to identify areas of improvement.
- Identified growth opportunities to expand company reach.
- Designed and implemented training to further develop staff based on business goals.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Sales Executive
Lookers PLC
Chelmsford, Essex
12.2017 - 06.2022
- Managed client accounts to ensure customer satisfaction.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Showcased product features and benefits to drive sales.
- Delivered high-quality renewal proposals and quotes to fuel customer retention.
- Participate in continuous product development training.
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
- Closed large sales in line with company targets.
- Maximized customer retention by proactively contacting upcoming renewals.
Retail Store Manager
Sports Direct
Greenwich, City of London
03.2011 - 08.2016
- Increased customer satisfaction by implementing effective staff training programmes.
- Managed a diverse team of sales associates, fostering a positive work environment.
- Identified opportunities for cost reduction without compromising on quality of service delivery.
- Implemented loss prevention measures effectively, reducing instances of theft.
- Streamlined store operations for improved efficiency and productivity.
- Devised strategic plans to drive business growth and profitability.
- Cultivated excellent customer service standards within the team for improved reputation.
- Handled regular stock checks, ensuring optimal stock levels at all times.
- Addressed customer complaints promptly, leading to higher retention rates.
- Oversaw daily cash management, minimising discrepancies and errors.
- Enhanced store appearance with meticulous merchandising strategies.
Department Supervisor
Sports Direct
Greenwich, City of London
05.2010 - 03.2011
- Delegated tasks efficiently, improving overall workflow within the department.
- Implemented loss prevention strategies, reducing instances of shoplifting.
- Achieved streamlined operations by implementing new departmental policies.
- Organised staff schedules to optimise coverage during peak times.
- Managed inventory, ensuring adequate stock levels at all times.
- Assisted customers with product information, enhancing sales success rates.
- Coordinated training programmes to increase staff knowledge base.
- Maintained high standards of cleanliness, contributing to a pleasant shopping environment.
Retail Sales Assistant
Sports Direct
Greenwich, City of London
02.2007 - 05.2010
- Promoted store offers to increase awareness among shoppers.
- Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.
- Maintained visual merchandising standards to attract potential buyers.
- Facilitated smooth day-to-day operations through compliance with company policies and procedures.
- Enhanced customer satisfaction by providing exceptional service and addressing queries.
- Conducted product demonstrations, resulting in improved purchase rates.
- Boosted store reputation with attentive customer care and prompt resolution of complaints.
Education
GCSEs -
Woolwich Polytechnic School
Greenwich 09.2002 - 07.2007
Skills
- Resilient under pressure
- Key account handling
- Brand development proficiency
- Team Leadership
- Supply chain understanding
- Business development
- Budget planning
- Recruiting methodologies
- Client relationship building
- Commercial sales experience
- Sales training
- Technical product knowledge
- Performance reviews
- KPI tracking
- Team growth
Timeline
Commercial Sales Manager
Lookers Motor Group Limited
10.2023 - Current
Business Manager
Lookers PLC
07.2022 - 09.2023
Sales Executive
Lookers PLC
12.2017 - 06.2022
Retail Store Manager
Sports Direct
03.2011 - 08.2016
Department Supervisor
Sports Direct
05.2010 - 03.2011
Retail Sales Assistant
Sports Direct
02.2007 - 05.2010
GCSEs -
Woolwich Polytechnic School
09.2002 - 07.2007
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