Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Hakeem Vohra

Preston,LAN

Summary

Dynamic and results-driven professional with a strong background in customer service at Coffee and Vape, excelling in problem resolution and communication. Proven technical skills as an IT Technician, adept at troubleshooting and maintaining systems. Recognized for fostering customer satisfaction and teamwork, while continuously enhancing service delivery.

Overview

8
8
years of professional experience

Work History

Customer service

Coffee and Vape
Preston
11.2023 - 12.2024
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Preston Track & Trace

NCO Europe
Preston, Lancashire
11.2020 - 04.2021
  • Making welfare calls to residents who were self isolating.
  • Offering support and Advice if required.
  • Work as part of a team to target specific areas that had high cases.
  • Providing a booking service that needed to book a COVID-19 test.
  • Contact tracing using standard call scripts.
  • Document conversations with the contact

Front of House Employee

Chaiwallas
Preston
02.2020 - 08.2020
  • Working at the front serving various customers teas, food etc
  • Working in the back to help clean and making sure everything is done on time (teas, food etc)
  • Playing a leadership role to ensure everyone is working correctly and properly.
  • Opening the store every morning to ensure the shop is open to customers by 8 a.m.

IT Technician

Tauheedul Education Trust
Blackburn
05.2017 - 05.2018
  • Level 3 IT apprenticeship in systems and networking, Working alongside senior IT Engineers
  • Resolving various technical issues for staff members via email, telephone, site visits and remote software such as team viewer
  • Being the main technician for multiple schools
  • Maintaining servers and IT mainframe of a newly built school
  • Maintenance of all hardware such as desktops, laptops, mobile tablets and phones
  • Travelling to different sites
  • PC and laptop software builds
  • Current lead for sourcing a suitable and proficient ITSM tool for the company
  • Windows 10 rollout (Updating software for different sites to keep up with latest software)
  • Communicating with support colleagues, customers, and suppliers of all ages and backgrounds in a professional manner
  • Proficient in the use of standard computing applications including change, configuration, problem, performance, and operational management.

Junior IT Technician

Greater Manchester & West NHS Trust Foundation, NHS
Manchester
08.2016 - 09.2016
  • Working alongside Senior IM&T Engineers
  • 2nd Line Desktop Support
  • Resolving technical issues via telephone, e-mail using remote control software and site visits
  • Windows OS Deployment & upgrades

Education

Level 3 IT apprenticeship - Level 2 traineeship

QA
Manchester
01-2017

GCSEs - Maths, English, ICT

Penwortham Priory Academy
Preston, LAN
01.2016

Skills

  • Good communication skills and an excellent telephone manner I am proficient in all methods of communication
  • I am a quick learner with a variety of skills and attributes to take to my next role
  • Competent user of most Microsoft applications
  • Good technical skills
  • Great customer service skills both face-to-face and over the phone
  • Being an ex e-sports competitor has helped improve my problem solving, strategic thinking, decision making, analytical skills, and multitasking

Hobbies and Interests

Other Achievements, coached an U11 Football team, competed in many social events/tournaments.

Languages

English
First Language
Gujarati
Advanced (C1)
C1

Timeline

Customer service

Coffee and Vape
11.2023 - 12.2024

Preston Track & Trace

NCO Europe
11.2020 - 04.2021

Front of House Employee

Chaiwallas
02.2020 - 08.2020

IT Technician

Tauheedul Education Trust
05.2017 - 05.2018

Junior IT Technician

Greater Manchester & West NHS Trust Foundation, NHS
08.2016 - 09.2016

Level 3 IT apprenticeship - Level 2 traineeship

QA

GCSEs - Maths, English, ICT

Penwortham Priory Academy

Similar Profiles

CREATE PROFILE
Hakeem Vohra