Hakeem Vohra
Preston,LAN
Summary
Dynamic and results-driven professional with a strong background in customer service at Coffee and Vape, excelling in problem resolution and communication. Proven technical skills as an IT Technician, adept at troubleshooting and maintaining systems. Recognized for fostering customer satisfaction and teamwork, while continuously enhancing service delivery.
Overview
8
8
years of professional experience
Work History
Customer service
Coffee and Vape
Preston
2023.11 - 2024.12
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Preston Track & Trace
NCO Europe
Preston, Lancashire
2020.11 - 2021.04
- Making welfare calls to residents who were self isolating.
- Offering support and Advice if required.
- Work as part of a team to target specific areas that had high cases.
- Providing a booking service that needed to book a COVID-19 test.
- Contact tracing using standard call scripts.
- Document conversations with the contact
Front of House Employee
Chaiwallas
Preston
2020.02 - 2020.08
- Working at the front serving various customers teas, food etc
- Working in the back to help clean and making sure everything is done on time (teas, food etc)
- Playing a leadership role to ensure everyone is working correctly and properly.
- Opening the store every morning to ensure the shop is open to customers by 8 a.m.
IT Technician
Tauheedul Education Trust
Blackburn
2017.05 - 2018.05
- Level 3 IT apprenticeship in systems and networking, Working alongside senior IT Engineers
- Resolving various technical issues for staff members via email, telephone, site visits and remote software such as team viewer
- Being the main technician for multiple schools
- Maintaining servers and IT mainframe of a newly built school
- Maintenance of all hardware such as desktops, laptops, mobile tablets and phones
- Travelling to different sites
- PC and laptop software builds
- Current lead for sourcing a suitable and proficient ITSM tool for the company
- Windows 10 rollout (Updating software for different sites to keep up with latest software)
- Communicating with support colleagues, customers, and suppliers of all ages and backgrounds in a professional manner
- Proficient in the use of standard computing applications including change, configuration, problem, performance, and operational management.
Junior IT Technician
Greater Manchester & West NHS Trust Foundation, NHS
Manchester
2016.08 - 2016.09
- Working alongside Senior IM&T Engineers
- 2nd Line Desktop Support
- Resolving technical issues via telephone, e-mail using remote control software and site visits
- Windows OS Deployment & upgrades
Education
Level 3 IT apprenticeship - Level 2 traineeship
QA
Manchester2017-01
GCSEs - Maths, English, ICT
Penwortham Priory Academy
Preston, LAN01.2016
Skills
- Good communication skills and an excellent telephone manner I am proficient in all methods of communication
- I am a quick learner with a variety of skills and attributes to take to my next role
- Competent user of most Microsoft applications
- Good technical skills
- Great customer service skills both face-to-face and over the phone
- Being an ex e-sports competitor has helped improve my problem solving, strategic thinking, decision making, analytical skills, and multitasking
Hobbies and Interests
Other Achievements, coached an U11 Football team, competed in many social events/tournaments.
Languages
English
First Language
Gujarati
Advanced (C1)
C1
Timeline
Customer service
Coffee and Vape
2023.11 - 2024.12
Preston Track & Trace
NCO Europe
2020.11 - 2021.04
Front of House Employee
Chaiwallas
2020.02 - 2020.08
IT Technician
Tauheedul Education Trust
2017.05 - 2018.05
Junior IT Technician
Greater Manchester & West NHS Trust Foundation, NHS
2016.08 - 2016.09
Level 3 IT apprenticeship - Level 2 traineeship
QA
GCSEs - Maths, English, ICT
Penwortham Priory Academy