Summary
Overview
Work History
Education
Skills
Languages
Trainings
Timeline
Generic
Corina State

Corina State

Customer Service Advisor
Cricklade,Wiltshire

Summary

Special skilled Customer Service Associate with appropriate experience in handling Order Books, data base management and a strong complaint handler. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Assertive yet polite individual with committed to provide first-class service, strong results and applying consistent best practices.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Associate

Corin Medical Ltd
Cirencester, Gloucestershire
06.2022 - Current
  • Customer Services Associate performed a variety of functions in accordance with Corin's Governance policies and procedures
  • Primary responsibility was to manage the administration & support of customer requirements, in the core business systems (SAGE)
  • Worked closely with Customers and internal departments to manage and maintain the key inputs and customer master requirements
  • Key Responsibilities:
  • Enter and audit orders in a timely and right first-time manner
  • Investigation, route cause analysis and issue of credit notes
  • Process returns including RMA's and product complaints
  • Order acknowledgements
  • Order release
  • Manage, update and maintain master customer information with accuracy
  • Own and manage the customer services SOP's
  • Deal with new customer enquiries and account set up paperwork, including obtaining approved pricing
  • Support with internal and external audits where required
  • Order Book management & customer communication: reporting, reviewing & fulfilment
  • All communication relating to and driven by the Order Book
  • Ensure all relevant shipping documentation is provided to the customer in a timely manner
  • Updates and maintenance of customer dates in SAGE
  • Communication and management of delivery date changes
  • Assist with development and deployment operational customer centric metrics related to delivery, timely order management and customer satisfaction.

Front of House and VIP Visits Coordinator

Corin Medical Ltd
Cirencester, Gloucestershire
05.2017 - 07.2022
  • The main purpose of the Front of House and VIP Experience Team was to provide Front of House services for the Reception Area as ‘The Face of Corin' and manage the pre-event planning, event management and post event follow up for all VIP headquarters visits and Centre of Excellence.
  • In addition, my role also provided support to the Global Marketing team as and when required.
  • Key Responsibilities:
  • Front of house services for Reception Area, including the booking in and out of visitors.
  • Management and effective distribution of all incoming telephone calls, maintaining call logs and records as required.
  • Distribution of internal/external post, sorting and distributing of morning post delivery, ensuring outgoing post is ready for daily collection.
  • Management of the Reception Area, taking pride to ensure a professional and neat appearance always, including well stocked literature library, visitor reading.
  • Manage the corporate driver/s used by the company and the company car fleet.
  • Manage airport transfers and accommodation arrangements for VIP Visitors and leadership team.
  • Management of VIP Surgeons Headquarters visitations, including liaison with subsidiary markets, global sales team, distributors, agents etc, including but not limited to bookings for meeting rooms and equipment, accommodation requirements, agenda creation and distribution.
  • Meet and greet elements of the visitor experience.
  • Research and development of the Enhanced Visitor Experience in order to continually improve on the existing standards.
  • Data analysis of training course feedback and production/distribution of post meeting reports.
  • Ad hoc Administrative as and when required to the Global Marketing Director.
  • Management of statistics feedback spreadsheets.

Reception Manager

Kings Head Hotel
Cirencester, Gloucestershire
01.2015 - 05.2017
  • Ensure that all visitors and customers are greeted by the Front of House Team in an excellent and professional manner and that all Reception Areas operates a high-quality service at all times.
  • Answer the customers' questions and handle their complaints either vis email or face to face.
  • Leading, monitoring, motivating and inspiring the team whilst providing guidance and support.
  • Recruitment, induction and training of receptionists.
  • Appraisals and performance management of staff, including monthly meetings.
  • Conduct disciplinary when necessary.
  • Manage room reservations ensuring that the receptionists are processing all enquiries accurately.
  • Produce, manage and operate the reception rota, checking future planned absences, planning holiday cover and ensuring overtime is provided when necessary.
  • Ensuring the maintenance of the visitor electronic pass system.
  • Monitor office supplies and place orders when necessary.
  • Ensure adequate temporary cover is in place when necessary.
  • Produce monthly management report.
  • Attend Head of Department monthly meetings.
  • Efficient handle of the Front of House yearly budget.

Education

Diploma of Higher Education - Law

Law University
Pitesti, Romania
09.2005 - 06.2009

Skills

  • Professional appearance
  • Confident and pleasant face-to-face and telephone manner
  • The ability to work alone and unsupervised as well as working within a team
  • Proactive approach to undertake work to develop my role and to support my colleagues
  • Excellent Communication and Presentation skills - including excellent writing and proof-reading
  • Skills, ability to create professionally laid out documents
  • PC literate
  • Microsoft Word - superior understanding of document formatting tools with a very good ability to apply these to create well-presented, professional documents
  • Proficient and confident in Microsoft Excell, including the ability to create and manage semi-complex databases
  • Experience and confidence in Microsoft Outlook and Internet Explorer to research, review and compare
  • A good and reliable timekeeper

Languages

Spanish
Elementary
Italian
Beginner
Romanian
Native
English
Fluent

Trainings

First Aider

Fire Marshall

Timeline

Customer Service Associate

Corin Medical Ltd
06.2022 - Current

Front of House and VIP Visits Coordinator

Corin Medical Ltd
05.2017 - 07.2022

Reception Manager

Kings Head Hotel
01.2015 - 05.2017

Diploma of Higher Education - Law

Law University
09.2005 - 06.2009

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Corina StateCustomer Service Advisor