Hajira Anwari
Glasgow
Summary
Compassionate and reliable Mental Health Support Worker with experience at the Scottish Association for Mental Health (SAMH), providing person-centred support to individuals with a range of mental health needs. Skilled in building trusting relationships, promoting independence, and supporting individuals through challenging situations using empathy, patience, and strong communication.
Previously worked as a Supervisor at JD Sports for five years, where I developed leadership, mentoring, and team support skills, particularly when working closely with younger staff. Recognised as a trusted and approachable point of contact, offering guidance, reassurance, and practical support to colleagues who felt comfortable seeking advice
Overview
6
6
years of professional experience
Work history
Mental health support worker
scottish assoication for mental health
glasgow
2025.10 - Current
- Delivered high-quality, person-centred support to individuals experiencing a range of mental health conditions, promoting recovery, resilience, and independence.
- Developed strong, professional relationships with service users, using active listening and approaches to build trust and engagement.
- Contributed to the assessment, planning, and regular review of individual support plans, ensuring they reflected each person’s goals, strengths, and changing needs.
- Supported individuals with daily living skills, including budgeting, meal preparation, tenancy management, and maintaining personal wellbeing.
- Provided emotional support and practical guidance to help service users manage symptoms such as anxiety, low mood, and social isolation.
Encouraged participation in meaningful activities and community integration, reducing isolation and promoting social inclusion. - Maintained accurate, confidential records in line with organisational and legal standards, including risk assessments and incident reports.
- Worked collaboratively with multidisciplinary teams, including NHS professionals, social workers, and external agencies, to ensure coordinated care.
- Recognised and responded effectively to crisis situations, following safeguarding procedures and de-escalation techniques to ensure safety.
- Promoted dignity, choice, and respect at all times, in line with recovery-focused and rights-based practice.
Supervisor
JD Sports
Glasgow, Glasgow City
2019.11 - 2024.12
- Supervised day-to-day store operations, ensuring high standards of customer service, team performance, and store presentation.
- Led, motivated, and supported a team of staff, including onboarding and mentoring new and younger employees.
- Acted as a key point of contact for team members, providing guidance, reassurance, and practical support in both routine and challenging situations.
- Built strong, trusting relationships with younger staff, becoming a reliable first point of contact when they needed advice or support.
- Handled customer queries, complaints, and escalations professionally, resolving issues in a calm and effective manner.
- Monitored performance and provided constructive feedback to support individual development and confidence.
- Maintained a safe and inclusive working environment, promoting teamwork, respect, and positive communication.
Education
BSc Honours - psychology 2:2
University of Strathclyde
GlasgowSkills
Strong communication with adults across different age groups
Fluent in three languages
Excellent interpersonal and relationship-building skills
Adaptable and responsive to individual needs
Empathetic with strong active listening skills
Good problem-solving abilities
Effective teamwork and collaboration
Well-organised with good time management
Timeline
Mental health support worker
scottish assoication for mental health
2025.10 - Current
Supervisor
JD Sports
2019.11 - 2024.12
BSc Honours - psychology 2:2
University of Strathclyde