Hospitality professional with experience in night operations, guest services, and team leadership. Skilled in boosting guest satisfaction, driving revenue, and ensuring smooth hotel operations through effective sales and marketing strategies.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Night Manager
Edwardian Hotel London | The May Fair
, London
07.2025 - Current
Directed sales and marketing initiatives during night operations, ensuring occupancy, upselling, and guest engagement targets were met.
Collaborated with central sales and revenue teams to align local marketing activity with wider business objectives.
Analysed guest intelligence and market trends to drive revenue opportunities and optimise pricing strategies.
Managed and coached the Night Team, ensuring delivery of excellent guest service while meeting sales and service KPIs.
Oversaw budget, scheduling, and staffing decisions, balancing profitability with service excellence.
Built and maintained client and partner relationships, supporting incremental revenue and brand growth.
Led cross-department projects enhancing guest experience, brand reputation, and service delivery standards.
Ensured compliance with safety, hygiene, and brand guidelines while managing night-time operations
Night Manager
Thistle Hotels London
, London
12.2023 - 07.2025
Improved guest satisfaction by resolving issues promptly, responding to online feedback (emails, ReviewPro, GRI, NPS), and ensuring professional communication at all times.
Trained and supervised new team members on hotel policies and procedures, enhancing night shift productivity and service consistency.
Handled night audit and financial transactions with full accuracy, delivering error-free end-of-day reports and smooth handover to the day team.
Managed room allocations and guest requirements, boosting customer service ratings and guest loyalty scores.
Monitored and updated extranets (Booking.com, Expedia, etc.), improving visibility, driving sales, and optimising revenue opportunities.
Collaborated with other departments (housekeeping, maintenance, F&B) to fulfil guest requests quickly, contributing to higher satisfaction and repeat business.
Analysed guest feedback data to identify service improvement areas and worked with senior management to implement targeted initiatives.
Account Payable Specialist
Fintech Dynamics (Remote)
06.2024 - 04.2025
Processed high-volume invoices accurately and efficiently, ensuring timely payments and compliance with company policies.
Performed vendor account reconciliations, resolving discrepancies through effective communication with internal stakeholders and external suppliers.
Supported month-end close activities, including accruals, journal entries, and reporting, contributing to smooth financial operations.
Managed payment runs and maintained accurate financial records, reducing errors and improving reporting reliability.
Utilised ERP systems and Microsoft Excel for data entry, reporting, and analysis to support decision-making within the finance team.
Maintained strong attention to detail, ensuring accuracy and integrity of financial data in a fast-paced environment.
Collaborated across departments to streamline processes and enhance accounts payable efficiency.
Financial and Management Accountant Internship
KBM Chartered Certified Accountants and Registered
, London
01.2024 - 12.2024
Setting up and managing sales and purchase ledgers, invoices, payments, and receipts using Sage 50, QuickBooks, and Xero, while effectively handling accounts
payable and receivable.
Performing reconciliations for bank accounts and petty cash to ensure accurate financial records.
Preparing, reconciling, and submitting VAT returns to HMRC.
Skilled in advanced Excel, Construction Industry Scheme (CIS) compliance, corporation tax, and final accounts preparation, ensuring accurate financial reporting and
adherence to regulations.
Proficient in preparing detailed financial statements, managing tax calculations, and streamlining processes for improved efficiency.
Account Executive
One Screen
, Islamabad | Pakistan
01.2022 - 09.2022
Processed sales and purchase invoices, supplier payments, and customer receipts, ensuring accuracy and timely transactions.
Maintained organized and detailed ledgers while communicating effectively with clients regarding payments and collections.
Coordinated with vendors to negotiate favorable payment terms and strengthened business relationships.
Streamlined payables processes by implementing efficient systems and managing multiple accounts simultaneously with effective prioritization.
Education
Master of Science (MSc) - Accounting and Finance
Brunel University London
London
09.2022 - 09.2022
Bachelor of Science - Accounting and Finance
Comsats University Islamabad
Pakistan
02.2018 - 01.2022
Timeline
Night Manager
Edwardian Hotel London | The May Fair
07.2025 - Current
Account Payable Specialist
Fintech Dynamics (Remote)
06.2024 - 04.2025
Financial and Management Accountant Internship
KBM Chartered Certified Accountants and Registered