Hafsah Sharif

Manage a high-volume caseload of referred clinical negligence and personal injury matters, ensuring cases are reviewed, progressed and monitored in accordance with internal standards, quality expectations and service level agreements.

• Review complex case information against established vetting criteria to determine whether matters meet the required standard for progression or require further review.
• Analyse case documentation to identify key issues, inconsistencies and trends, using evidence to inform appropriate next steps and improve overall case quality.
• Exercise judgement when determining whether cases should proceed, require additional information, be reallocated or be referred for further action.
• Manage competing priorities across a large and varied caseload while consistently maintaining accuracy, attention to detail and agreed deadlines.
• Maintain comprehensive and accurate case records, ensuring decisions, actions and outcomes are clearly documented and supported by relevant information.
• Maintain accurate and up-to-date case records across internal systems, ensuring actions, updates, and outcomes are clearly documented
• Identify potential risks affecting case progression and escalate concerns appropriately in line with internal guidance and procedures.
• Communicate professionally with a wide range of stakeholders, adapting communication style to handle sensitive conversations effectively and maintain positive working relationships.
• Apply organisational policies, quality standards and operational procedures consistently to ensure fair and proportionate case progression.

Supported children with a range of additional needs within educational settings, ensuring their safety, wellbeing and inclusion while working closely with teachers, safeguarding leads and external professionals.

• Assessed individual needs and adapted support accordingly to encourage engagement and positive outcomes.
• Recognised behavioural, emotional and safeguarding concerns, responding appropriately and escalating issues in accordance with safeguarding procedures.
• Maintained clear, accurate and objective records of observations, incidents and student progress.
• Used sound judgement to manage challenging situations calmly while maintaining professional boundaries and ensuring the safety of others.
• Worked collaboratively with teachers, families and support staff to share information and contribute towards informed decision making.
• Managed competing demands effectively within a busy educational environment while maintaining professionalism and attention to detail.
• Treated sensitive information with the highest level of confidentiality at all times.

Provided administrative support within a fast-paced operational environment, ensuring accurate coordination of placements, effective communication and reliable record management.

• Coordinated veterinary placements while balancing changing priorities and operational requirements.
• Maintained accurate electronic records and databases, ensuring information remained complete, current and accessible.
• Liaised with internal departments and external stakeholders to obtain information, resolve issues and support efficient service delivery.
• Managed multiple administrative tasks simultaneously, prioritising workload to meet deadlines without compromising accuracy.
• Produced clear written correspondence and maintained professional communication with a range of stakeholders.
• Worked in accordance with organisational procedures while handling confidential information responsibly.