Abdullah Ahmed Imtiaz

Residence Inn Kensington, Tower Bridge & London Bridge by Marriott | Radisson Blu Tottenham Court Rd.

Responsibilities:

• Greet guests warmly and professionally upon arrival.
• Efficiently handle check-in and check-out processes.
• Ensure all guest details are accurately recorded in the system.
• Offer information about the facility’s amenities and services.
• Handle guest inquiries in person, via phone, or email.
• Relay any guest complaints or special requests to the relevant departments.
• Maintain clear communication with housekeeping, maintenance, and other teams to ensure smooth operations.
• Anticipate and address guest needs, offering personalized services.
• Assist with any issues or special accommodations like room changes or extra amenities.
• Coordinate transportation, tours, or restaurant reservations for guests.