Habiba Begum
Barking,Essex
Summary
A highly dedicated and customer-focused professional with a Bachelor’s degree in Business Studies from the University of Greenwich. I bring strong experience in customer service, team leadership, and front-desk operations from reputable organizations including Superdrug, Boots, and an education consultancy.
I am passionate about delivering exceptional patient and client experiences, managing busy reception areas, coordinating appointments efficiently, and supporting operational excellence. With excellent communication skills, a proactive approach, and a compassionate attitude, I am eager to contribute to a dynamic work environment.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Team Leader
Superdrug
Barking, Barking and Dagenham
10.2023 - Current
- Monitored daily operations whilst reducing operational cost significantly.
- Improved customer satisfaction through close collaboration with the team.
- Streamlined workflow for a more efficient process.
- Reduced staff turnover with an effective motivation strategy.
Customer Advisor (Self-Selection)
Boots (Westfield Branch)
White City, Middlesex
04.2022 - 12.2022
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Assisted customers in product selection, resulting in increased sales.
- Implemented feedback from customers to improve services offered.
- Developed rapport with customers for improved loyalty and repeat business.
Customer Service Representative
Shape Of Tomorrow’s Education, U.K
London, UK
12.2021 - 04.2022
- Enhanced communication channels through regular updates on company policies and promotions.
- Provided top-notch support for increased customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Education
Bachelor of Arts (Hons) - Business Studies
University of Greenwich
London 09.2021 - 04.2024
Higher Secondary Certificate - Science
Beanibazar Govt. College
Sylhet 02.2018 - 04.2020
Skills
- Decision-Making autonomy
- Communication excellence
- Leadership proficiency
- Customer relationship management
- Supply chain management
- Project Management
- Expertise in relevant software
- Team development strategies
- Customer Service
- Strategic planning
- Digital marketing awareness
- Data entry proficiency
Affiliations
- • Enjoys participating in sports such as badminton, carrom, and pool for personal well-being. •
- • Passionate about reading travel and hospitality literature to broaden knowledge and perspectives.
Languages
English
Fluent
Hindi
Advanced
Bengali
Native
Certification
UK Agent and Counsellor Training Certification, British Council. Issued Mar 2025- Mar 2027. Credential ID 63530
References
References available upon request.
Timeline
Team Leader
Superdrug
10.2023 - Current
Customer Advisor (Self-Selection)
Boots (Westfield Branch)
04.2022 - 12.2022
Customer Service Representative
Shape Of Tomorrow’s Education, U.K
12.2021 - 04.2022
Bachelor of Arts (Hons) - Business Studies
University of Greenwich
09.2021 - 04.2024
Higher Secondary Certificate - Science
Beanibazar Govt. College
02.2018 - 04.2020
Similar Profiles
Andrew StevensonAndrew Stevenson
Store manager at SuperdrugStore manager at Superdrug
Mahadi Hasan AhadMahadi Hasan Ahad
Team Leader at SuperdrugTeam Leader at Superdrug
Sahiba ShafaitSahiba Shafait
Retail team leader at SuperdrugRetail team leader at Superdrug
Katie OliverKatie Oliver
Retail Assistant at SuperdrugRetail Assistant at Superdrug
Emmanuelle GbagboEmmanuelle Gbagbo
IT and events coordinator at Zion Hills MinistriesIT and events coordinator at Zion Hills Ministries