Haaroon Amin
AshtonIn-Makerfield
Summary
Technical Engineer Specialist with 4 years' experience delivering technical support and managing customer accounts in the lighting industry. Skilled in building strong client relationships, translating technical requirements into solutions, driving satisfaction and retention. HNC in Computer Science with strong IT foundations and currently completing a Level 3 Business Administration apprenticeship. Seeking to transition into a Technical Account Manager role to combine technical expertise with client advocacy.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
Work history
Technical Engineer Specialist
Ansell Lighting
04.2022 - 08.2025
- Manage a portfolio of 50+ customer accounts, serving as the primary technical contact and trusted advisor.
- Deliver tailored technical solutions by interpreting complex product specifications, ensuring smooth deployment and adoption across client sites.
- Increase customer retention and repeat business year-on-year through proactive support and relationship management.
- Resolving escalations within 24 hours, coordinating with cross-functional teams to minimize downtime and safeguard key accounts.
- Conduct frequent training sessions and product demonstrations for wholesalers and non-technical stakeholders, reducing inbound support queries by ~15%.
- Led and independently managed process improvement projects that eliminated inefficiencies and saved an estimated £44K annually.
- Oversee 200+ B2B accounts on the online ordering platform, ensuring accuracy, visibility, and a seamless client experience.
Internal Sales
Ansell Lighting
10.2021 - 04.2022
- Handled 100+ inbound customer calls daily, achieving a high first-time resolution rate and driving repeat business.
- Streamlined site rectifications and warranty escalations by coordinating directly with the technical department, reducing turnaround times.
- Optimized B2B online portal performance by maintaining accurate backorder data, resolving order queries, and supporting live chat requests.
- Served as primary liaison for the Southeast London region, enabling Area Sales Managers and the Regional Manager to exceed sales targets.
- Strengthened nationwide client relationships, acting as a trusted partner to key accounts such as the Salvation Army and major wholesalers.
Order processing
Ansell Lighting
08.2020 - 10.2021
- Processed and managed customer orders using the DTX system, resolving queries promptly.
- Acted as a trusted point of contact for multiple wholesalers nationwide, providing accurate stock levels and pricing.
- Supplied timely tracking information and resolved delivery issues efficiently to maintain customer satisfaction.
Warehouse Operative
Robinsons LTD
06.2014 - 08.2020
- Monitored and maintained inventory accuracy.
- Picked, packed, and quality-checked stock for export.
- Supported warehouse operations while upholding high health & safety standards.
Education
Level 3 Business Administration Apprenticeship -
Lifetime
01.2024 - 01.2025
HNC - Computing
Wigan & Leigh University (UCLAN)
01.2018 - 01.2019
IT Practitioners BTEC Level 3 Extended Diploma - undefined
Wigan & Leigh College
01.2016 - 01.2018
IT Practitioners BTEC Level 2 First Extended Diploma - undefined
Wigan & Leigh College
01.2015 - 01.2016
Computing level 1 BTEC Diploma - undefined
Wigan & Leigh College
01.2014 - 01.2015
Byrchall High School - undefined
01.2009 - 01.2014
Skills
- Technical Skills
- IT fundamentals (networking, systems, databases, programming, web development)
- Technical troubleshooting & product expertise
- Project management & coordination
- Cloud platforms: AWS
- B2B platform administration
- Professional Skills
- Account management & client retention
- Customer success & stakeholder communication
- Leadership & team collaboration
- Business process improvement
- Technical upskilling
Timeline
Level 3 Business Administration Apprenticeship -
Lifetime
01.2024 - 01.2025
Technical Engineer Specialist
Ansell Lighting
04.2022 - 08.2025
Internal Sales
Ansell Lighting
10.2021 - 04.2022
Order processing
Ansell Lighting
08.2020 - 10.2021
HNC - Computing
Wigan & Leigh University (UCLAN)
01.2018 - 01.2019
IT Practitioners BTEC Level 3 Extended Diploma - undefined
Wigan & Leigh College
01.2016 - 01.2018
IT Practitioners BTEC Level 2 First Extended Diploma - undefined
Wigan & Leigh College
01.2015 - 01.2016
Warehouse Operative
Robinsons LTD
06.2014 - 08.2020
Computing level 1 BTEC Diploma - undefined
Wigan & Leigh College
01.2014 - 01.2015
Byrchall High School - undefined
01.2009 - 01.2014
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