Gypsy Dowson-Kerr
sunderland,Washington
Summary
Collaborative team member with strong communication and problem-solving skills. Manages complaints effectively and contributes valuable insights in meetings. Demonstrates adaptability by embracing additional responsibilities to drive team success. Experienced in customer-facing roles, committed to high service standards and customer satisfaction.
Overview
1
1
Certification
Work History
Food engager
Beamish
durham, county durham
- Engaged with customers to identify needs and provide tailored service solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to meet and exceed target results.
- Contributed to team efficiency by accepting extra assignments as needed. to aid team success.
- Maintained clean, safe working environments to eliminate accident risks.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Customer Sales Assistant
Poundland
Washington, Sunderland
- Greeted customers warmly, advising on current promotions and providing guidance with product selections.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
- Handled complaints calmly and professionally, seeking positive resolutions for optimal customer satisfaction.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Cleaner
Camponile Hotel
Washington, Sunderland
- Followed sanitisation, health and hygiene regulations.
- Disinfected bathroom and kitchen spaces to uphold high sanitation standards and promote health and safety.
- Conducted deep cleaning of bathrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Swept, vacuumed, polished and mopped hard floors to ensure a clean and welcoming environment.
- Utilised diverse cleaning equipment to effectively perform cleaning tasks. to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Removed waste from bins, collecting and sorting waste and recyclables for proper disposal and environmental sustainability.
Front of House Team Member
Macro
Washington, Sunderland
- Greeted guests upon arrival, offering immediate assistance and providing a welcoming atmosphere.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
Carer
Donwell Carehome
Washington, Sunderland
- Provided personalised care and support to residents, enhancing their quality of life.
- Supported service users in daily routines, including bathing, dressing, and toileting, to promote independence and dignity.
- Carried out personal care tasks, including meal assistance, toileting and mobility support.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Delivered emotional support and companionship, fostering strong, trusting relationships with patients.
- Engaged in respectful communication, respecting the dignity of those in care.
- Ensured clean and hygienic living environments to enhance comfort and safety for residents.
Education
NVQ Level 2 - Hairdressing
Gateshead College
Gateshead01-2018
Skills
- Customer service
- Payment processing
- Cleaning standards
- Visual merchandising
- Complaint resolution
- Customer engagement
- Team collaboration
- Problem solving
- Communication skills
- Relationship building
- Calm under pressure
Certification
- Level 2 Hairdressing
Timeline
Food engager
Beamish
Customer Sales Assistant
Poundland
Cleaner
Camponile Hotel
Front of House Team Member
Macro
Carer
Donwell Carehome
NVQ Level 2 - Hairdressing
Gateshead College