GWENDOLYN PROZZO
Miami
Summary
Talented sales and renewals professional with extensive experience in product sales and assessing client needs. Organized and dependable while being successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Sales Development Representative
Virtuosity
05.2022 - Current
- Utilized HubSpot to manage sensitive client information and update existing and new client profiles.
- Directed customer leads to other departments for further assistance.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing through live chat.
Inside Sales Representative
BAXTER International Inc.
10.2023 - 03.2024
- Working together with our Field Service Engineering Team on medical device service contracts for existing and new customers
- Entering opportunities, contracts, and customer information into Salesforce
- Quoting for new contracts and training quotes for medical staff to attend sessions and receive certifications
- Serving the South of the United Kingdom as well as all of Ireland and The Republic of Ireland
- Suggesting improvements to processes and ideas for sales campaigns
Subscription Renewals Representative
Bentley Systems, Incorporated
03.2022 - 04.2022
- Being knowledgeable in the use of, SAP CRM database, SAP Interaction Center, QlikView, and QlikSense
- Coordinated with Sales in regards to high-value renewals, notifying them of changes to team structure
- Kept up with Collections Team to share information between teams and improve processes
- Responding to users (includes internal and external Bentley users) inquiries/requests.
Subscription Renewals Representative
Bentley Systems, Incorporated
11.2018 - 02.2022
- Used persuasive communication techniques to build rapport with target customers and overcome objections.
- Completed paperwork for subscriptions - revisions, cancellations, and portfolio balancing.
- Developed new business relationships and maintained existing through regular communications and effective account management.
Sales Associate
Bentley Systems, Incorporated
01.2017 - 11.2018
- Handled building prospecting campaigns for Water/Wastewater, Reality Modeling, and Structural market segments
- Created and maintained Excel spreadsheets for tracking leads and opportunities which Sales Management used
- Got involved with the Bentley Online Store to check + respond to orders
- Also interfaced with the Lead Management Team in India for short-form and long-form leads - entering them into Cloud for Sales.
AM Bridge Sales Associate
Bentley Systems, Incorporated
09.2016 - 12.2016
- Gathered SITEOPS and Bridge Team prospect lists
- Prospected for additional new business
- Assisted with lead management
- Gained knowledge about the bridge and site development product lines in this role.
Sales Assistant
Bentley Systems, Incorporated
03.2016 - 08.2016
- Prospected for new customers
- Provided additional prospecting lists for: EADOC, Civil, Electrical, Reality Modeling, Building Design, Geotechnical, and MicroStation market segments
- Got a good feel for these product lines and users, as well as the type of companies to target with a campaign.
Sales Intern
Bentley Systems, Incorporated
06.2015 - 03.2016
- Provided cold calling lists, prospecting campaign ideas, and email templates to Sales team members
- Solved lead management issues for the team by going through existing leads and handling them or passing them on for action
- Developed training materials as well as helpful team information and communicated it to the team.
Education
BBA - Business Administration Major, Marketing Minor
Messiah University
Mechanicsburg, PA05.2015
Skills
- Research
- CRM
- Data Evaluation
- Communication
- Sales Campaigns
- Sales Team Collaboration
- Process Improvement Initiatives
- Email Marketing Campaigns
- Lead Prospecting
- Customer Service and Assistance
- Sales Process Management
- New Market Research
Additional Information
- "Be Social" Award/Recognition – July 2015
- PA Senate Good Citizenship Award – April 2005
Languages
English
Native or Bilingual
Timeline
Inside Sales Representative
BAXTER International Inc.
10.2023 - 03.2024
Sales Development Representative
Virtuosity
05.2022 - Current
Subscription Renewals Representative
Bentley Systems, Incorporated
03.2022 - 04.2022
Subscription Renewals Representative
Bentley Systems, Incorporated
11.2018 - 02.2022
Sales Associate
Bentley Systems, Incorporated
01.2017 - 11.2018
AM Bridge Sales Associate
Bentley Systems, Incorporated
09.2016 - 12.2016
Sales Assistant
Bentley Systems, Incorporated
03.2016 - 08.2016
Sales Intern
Bentley Systems, Incorporated
06.2015 - 03.2016
BBA - Business Administration Major, Marketing Minor
Messiah University