Hi, I’m
Gwendolyn Prozzo
Newbury,Hampshire
Summary
Talented sales and renewals professional with extensive experience in product sales and assessing client needs. Organized and dependable while being successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team
goals.
Work History
Virtuosity (Bentley Systems, Incorporated eStore)Remote, Pennsylvania, USA
Sales Development Representative
05.2022 - 07.2023
Job overview
- Qualified inbound leads and updated HubSpot with notes to streamline the lead conversion process.
- KPIs were 8 outbound calls a day, 10 customer chats taken a week, 1 sales qualified lead a day (5 per week minimum).
- Coordinated lead handover with Product Sales Engineer team, passing over qualified leads for them to close.
- Followed-up on prospective business opportunities and new clients to retain and expand Bentley Systems' client base.
- Took inbound and made outbound calls to prospective clients, offering pricing and breakdown of which software package would best suit their needs.
Bentley Systems, IncorporatedExton, Pennsylvania, USA
Subscription Renewals Representative
03.2022 - 05.2022
Job overview
- Continued to use the following applications: SAP CRM database, SAP Interaction Center, QlikView, QlikSense, Adobe EchoSign, and ReportTool
- Coordinated with Sales in regards to high-value renewals
- Kept up with Collections Team to share information between teams and improve processes
- Responding to users inquiries/requests, and routing or handling them.
Bentley Systems, IncorporatedExton, Pennsylvania, USA
Subscription Renewals Representative
11.2018 - 02.2022
Job overview
- Understood market conditions, responding to fluctuations impacting renewals, and notifying management.
- Processed annual subscription renewals and recorded transactions accurately.
- Detailed and demonstrated the value of the service to users.
- Built rapport with new and existing customers to boost client retention.
Bentley Systems, IncorporatedExton, Pennsylvania, USA
Sales Associate
01.2017 - 11.2018
Job overview
- New manager hired me on a different team
- Handled building prospecting campaigns for: Water/Wastewater, Reality Modeling, and Structural market segments
- Created and maintained Excel spreadsheets for tracking leads and opportunities which Sales Management used
- Tasked with checking the Bentley Online Store to respond to and fulfill orders
- Also interfaced with the Lead Management Team in India for short-form and long-form leads, and entering them into our CRM system.
Bentley Systems, IncorporatedExton, Pennsylvania, USA
AM Bridge Sales Associate
09.2016 - 12.2016
Job overview
- Hired as a full-time colleague - Sales Associate
- Gathered SITEOPS and Bridge Team prospecting lists
- Assisted with lead management
- Gained knowledge about the bridge and site development product lines in this role.
Bentley Systems, IncorporatedExton, Pennsylvania, USA
Temporary Sales Assistant
03.2016 - 08.2016
Job overview
- Promoted to a Temporary Sales Assistant (stayed on from internship)
- Provided additional prospecting lists for: EADOC, Civil, Electrical, Reality Modeling, Building Design, Geotechnical, and MicroStation market segments
- Got a good feel for these product lines and users, as well as the type of companies to target with a campaign.
Bentley Systems, IncorporatedExton, Pennsylvania, USA
Sales Intern
06.2015 - 03.2016
Job overview
- Summer Sales Intern role for recent graduates
- Provided cold calling lists, prospecting campaign ideas, and email templates to Sales team members
- Solved lead management issues for the team by going through existing leads and handling them or passing them on for action
- Developed training materials as well as helpful team information and communicated it to the team.
Skills
- Research
- CRM
- Data Evaluation
- Communication
- Client follow-ups
- Sales enablement
- Qualifying leads
- Solution based selling
- Cold calling
- New business generation
Education
Messiah University, Mechanicsburg, Pennsylvania, USA
Bachelor of Business Administration from Business Administration Major, Marketing Minor
08.2011 - 05.2015
University Overview
- Awarded the American Legion Scholarship and Messiah College Provost Scholarship
- Good Academic Standing
- SPEC, VITA and TCE Programs IRS Recognition
- Activities and societies: Messiah University Swing Club, Tabitha's Knitting Club, Union Cafe Employee, DJ for 90.7 Pulse FM
- Besides attending Messiah University for 4 years, I graduated with 4 years of job experience working on campus while maintaining my academics and staying involved with what I love to do.
Accomplishments
- Be Social" Award/Recognition - July 2015
- SPEC, VITA and TCE Programs IRS Recognition - April 2012
- American Legion Scholarship - June 2011
- Provost's Scholarship - May 2011
- PA Senate Good Citizenship Award - April 2005
Languages
English
Native
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
8
years of professional experience
4
years of post-secondary education
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