Gurjeet Ghai
West London,Middlesex
Summary
A reliable, hardworking and adaptable individual with a strong work ethic and a positive attitude. Experienced in both customer-facing and administrative roles within fast-paced environments, with the ability to build strong relationships with colleagues, customers and stakeholders. An excellent communicator with strong organisational skills, attention to detail and the ability to manage multiple priorities effectively. Confident working independently or as part of a team, always striving to deliver high standards and contribute positively to the workplace. Eager to continue developing professionally while making a valuable contribution to any organisation.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Attendance Administrator
Heathrow Airport
Hounslow
2026.04 - Current
- Maintain accurate attendance and absence records in line with GDPR.
- Produce attendance reports and monitor absence trends using Excel.
- Update internal systems with sickness, lateness and absence data.
- Coordinate attendance meetings and manage related documentation.
- Provide administrative support to managers and key stakeholders.
- Prioritise a high-volume workload while maintaining accuracy and confidentiality.
Security Officer
Heathrow Airport - HAL
London, Middlesex
2023.10 - 2026.04
- Conducting hundreds of body searches (pat downs) of staff and passengers to prevent any prohibited items from entering.
- Operating high tech security equipment such as x-rays and body scanners.
- Checking of staff ID cards and passenger boarding cards before entering the security area.
- Patrolling premises regularly, contributing to a safe work environment.
- Dealt firmly yet respectfully with disruptive passengers to maintain order within the terminal area.
Junior Sales Executive
Premier Flavour
London, Middlesex
2022.08 - 2022.10
- Worked closely with the Director and Sales Executives on various business operations noted below.
- Involved in planning client events where I facilitated meetings and food tastings directly with clients.
- Post client meetings I researched appropriate venues for clients based on their specific requirements and summarised this by outlining the various options along with the relevant pricing and then working closely with the clients to arrive at their final decision and bespoke menu for their event.
- Coordinating with various vendors on behalf of clients, whilst also ensuring that clients were regularly updated in due course and dealing with any enquiries or concerns.
- Maintained a thorough knowledge of the product line and services we offer and followed all company policies and procedures.
Front of House - Team Member
Nando's UK & IRE
London, Middlesex
2021.09 - 2022.09
- Worked synergistically with other team members.
- Greeting and serving customers whilst managing stations and tables.
- Organised and managed customer takeaway experience.
- Arranged and maintained a clean, safe, and fully operational restaurant floor.
- Followed food hygiene, restaurant measures, fire, health, and safety measures.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
Intern
St James's Place Wealth Management
London, England
2021.04 - 2021.06
- Internship CIMA Business Management Virtual Work Experience
- Sky Virtual Work Experience
Education
BTEC Level 3 Extended Diploma - Business
Dormers Wells Sixth Form
London 2018.09 - 2020.09
Customer Service Level 2 - NCFE Essential digital skills
London Learning Consortium
East Croydon 2023.02 - 2023.06
GCSEs - Math's, English Language, English Literature and Science,Business
Dormers Wells High School
London 2013.09 - 2018.08
Skills
- Microsoft Office Suite (Word, Excel, Outlook & PowerPoint)
- Time Management & Prioritisation
- Customer Service
- Written & Verbal Communication
- Organisation & Administrative Skills
- Attention to Detail
- Active Listening & Interpersonal Skills
Languages
English
Native
Punjabi
Fluent
References
References available upon request.
Timeline
Attendance Administrator
Heathrow Airport
2026.04 - Current
Security Officer
Heathrow Airport - HAL
2023.10 - 2026.04
Customer Service Level 2 - NCFE Essential digital skills
London Learning Consortium
2023.02 - 2023.06
Junior Sales Executive
Premier Flavour
2022.08 - 2022.10
Front of House - Team Member
Nando's UK & IRE
2021.09 - 2022.09
Intern
St James's Place Wealth Management
2021.04 - 2021.06
BTEC Level 3 Extended Diploma - Business
Dormers Wells Sixth Form
2018.09 - 2020.09
GCSEs - Math's, English Language, English Literature and Science,Business
Dormers Wells High School
2013.09 - 2018.08